Summary
Date Posted: Tuesday, February 02, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
KOKO Networks is a venture-backed technology company currently operating in Kenya and India. Our mission is to imagine and deliver technology that transforms life in the world’s fastest growing cities. We build and deploy cloud-connected "KOKO Points" inside local retail outlets, which provide mass market consumer goods in partnership with major suppliers. Our first solution is liquid ethanol cooking fuel, which offers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the operator of Shell-branded fuel infrastructure across Africa. KOKO offers a fast-paced and highly collaborative work environment with significant opportunities for professional growth. We are looking for people who share our passion for technology and our vision for global impact.
Your Role
As Commercial Operations Coordinator, you will play a key role supporting day-to-day operations and data analysis for the Customer Sales, Customer Care, Marketing and Agent Network teams. Your job is to make sure that all the Commercial teams have what they need to be successful in selling cookers and making Customers happy. .

What You Will Do
• Support monthly planning and coordination across Customer and Agent teams by maintaining cross-functional activity plans and communicating effectively between teams.
• Maintain key reference documents, spreadsheets, and shared drives for the Commercial team by ensuring that there is one source of truth for all Commercial related items.
• Become a KOKO Core Super User to effectively resolve Customer, Agent and Team needs in KOKO’s proprietary CRM.
• Work with the Chief Commercial Officer and Department Heads to ensure proper team sales data management.
• Develop daily, weekly, and monthly reports for management and communications purposes.
• Assist in creating presentations for senior management, planning sessions, and team training.
• Support administration of Commercial team needs, including hiring, onboarding, and HR documentation for employees.
• Process all Purchase Requests and Purchase Orders for Commercial related activities.
• Process petty cash for the Commercial department.
• Ensure adequacy of sales related equipment and materials like t-shirts, cookers etc.
• Help in coordinating and planning of Agent Network related activities like KP Decommissioning, Civil works.
• Process all Agent Networks related paperwork including maintaining and updating agents records.
• Assist in processing of Agent refunds where applicable.
• Assist in closing out Zendesk tickets related to Agents as they arise.
• Work on any ad hoc requests as requested by management.

Job Skills: Not Specified

What You Will Bring to KOKO
• 3+ years of work experience
• Bachelor’s Degree in a business-related field
• Expert computer skills, with Google Suite and CRM experience preferred
• Excellent verbal and written communication skills
• Strong attention to detail
• Team first attitude with a high level of dedication
• Able to multitask, prioritize, and manage time efficiently
• Able to work accurately under stress and pressure to meet competing deadlines
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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