Summary
Date Posted: Thursday, February 11, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisions to be implemented by KRA Management. The Chairman of the Board is appointed by the President of the Republic of Kenya . The Chief Executive of the Authority is the Commissioner General who is appointed by the Minister for Finance. PURPOSE OF KRA Assessment , Collection, Administration and Enforcement of laws relating to revenue.
Job Summary:
• The job holder is responsible for 24/7 Service monitoring of all KRA systems and reporting on systems availability. .

Key Responsibilities:
• Service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
• Institute an organization wide service-monitoring infrastructure that monitors real time events on servers, services, network, database and applications and escalate to relevant sections.
• Institute a 24/7 monitoring shift.
• Daily recording, analysis, and escalation of reports generated from automated monitoring tools and developing daily Service Outage Reports.
• Assist other ICT sections on root cause analysis on problems flagged as recurrent by automated monitoring tools.
• Application of appropriate technologies to enhance efficiency of KRA systems, e.g. mail and other workflow related solutions.
• Negotiate with stakeholders’ e.g. business departments like C&BC and CSD in developing relevant business thresholds and standards for service monitoring.
• Participate in identifying and configuring of the components to be monitored; set up thresholds, and monitor the systems performance, availability and capacity against the defined thresholds.
• Escalate analyzed and categorized alerts to Service desk to defined recipients as per the service Outage notification Procedure and update the escalation procedure
• Perform any other job given/assigned by the supervisor.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Key Competencies
• Organisational skills
• Analytical skills
• Interpersonal skills
• Communication skills
• Team player
• Work well under pressure
• Problem solving skills
• Results oriented

Academic Qualifications
• Bachelors in Computer Science, Bachelor of Science in Information Technology/ Bachelor of Business Information Technology or its Equivalent

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
Registration:
• Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
• After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
• After registration go to https://erecruitment.kra.go.ke/login
• Key in your username and password then click on ‘Log in’ to access your account.
• After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
• On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
• Click on ‘My Profile’ to create and update your profile.
• Follow the instructions to complete your profile.
• The process will end by clicking the tab “Overview and Release”.
• Ensure you click the check box on the page to complete the profile.
Application process:
• To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
• Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
• Click on the Job posting to display the details of the position.
• To apply for the position, click ‘Apply’ button at the top of the page.
• Follow the instructions to complete and submit your application.
• Kindly note that all mandatory fields must be completed.
• To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke 
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke 
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)

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