Summary
Date Posted: Tuesday, December 15, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Position: Switchboard Operator (1 Position),
Reports: Customer Care In Charge, .

Responsibilities
• Answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line.
• Perform various clerical tasks, such as filing, typing, proofreading, accepting orders, scheduling appointments, sorting mails.
• Take detailed messages for individuals who are not available to accept phone calls. • Retrieve voice mail messages left by customers.
• Direct visiting customers to areas within the hospital where they can have their needs, questions or problems addressed.
• Make outbound calls to various parties as requested, including international calls.
• Contact multiple parties to arrange conference calls upon request.
• Monitor phone lines to see how long customers are waiting on hold and to address them when hold times become too long.
• Keep records of calls placed and charges incurred.
• Any other duties that may be assigned from time to time.

Job Skills: Not Specified

Qualifications
• Strong customer service skills
• verbal communication skills and written communication skills
• Mechanical skills
• Computer skills – switchboard operators work with multiple software programs to take messages and perform clerical duties, which requires some computer skills
• Attention to detail – monitoring multiple phone lines requires good attention to detail

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

{module 312}

Job application procedure
Suitable candidates who meet the above requirements should submit their applications, detailed CVs and academic documents before 20th December 2020 to: jobs@stlukesorthopaedics.com 
Hard copies will not be accepted and only shortlisted candidates shall be contacted. St. Luke’s Orthopaedic and Trauma Hospital is an Equal Opportunity Employer.

All Jobs

QUICK ALERT SUBSCRIPTION

{module 316}