Summary
Date Posted: Thursday, February 20, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya, which became effective on 1st July 1995. The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisions to be implemented by KRA Management. The Chairman of the Board is appointed by the President of the Republic of Kenya. The Chief Executive of the Authority is the Commissioner General who is appointed by the Minister for Finance. PURPOSE OF KRA Assessment, Collection, Administration and Enforcement of laws relating to revenue.
Responsible for providing administrative support, reporting and coordinating of the corporate complaints and corruption reporting office .

Tasks and Outputs:
• Management of the Complaints Information Centre (CIC) and implementation of the corporate complaints management framework.
• Coordinate the management of the Web-based Anonymous Reporting System for corruption reporting
• Handling and following up all correspondence, complaints and corruption cases with Commission of Administrative Justice (CAJ), Office of the Ombudsman within the stipulated CAJ timelines.
• Initiate, escalate, monitor and follow-up finalisation of all corruption cases reported.
• Recommend measures to unlock and finalise longstanding complaints and corruption cases.
• Development and implementation of corruption awareness campaigns to educate customers and whistle blowers on their rights, obligations and additional information required for initiating corruption cases reported.
• Drive revenue growth through follow-up of tax evasion cases reported through the corruption reporting system.

Competencies required for this Role
• Honesty and integrity of character.
• Good decision making capabilities
• Good planning, organizational and analytical skills
• Resilient, focused and results oriented
• Excellent oral and written communication, presentation and interpersonal skills
• Motivated, dynamic and dedicated team player
• Ability to work under pressure
• Ability to build and maintain strong relationships

Minimum qualifications
• Bachelor degree in Business Administration or Management – related fields from a recognized university.
• Master’s Degree in Business Administration, Strategy or Management is an added advantage
• Product knowledge - Training in Tax and customs administration will be an added advantage.
• Working knowledge of MS Office and other relevant computer applications.
• Professional Qualification in the areas of administration, marketing, sales, customer service delivery or quality management is mandatory.
• 5 years of progressive work experience in the areas of administration or management (2) of which should be at entry level management of complaints.
• Experience in Customs and Tax administration is an added advantage.

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Registration:
• Go to https://erecruitment.kra.go.ke/login  and then click on the ‘Register’ button to start the application process.
• After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
• After registration go to https://erecruitment.kra.go.ke/login
• Key in your username and password then click on ‘Log in’ to access your account.
• After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
• On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
• Click on ‘My Profile’ to create and update your profile.
• Follow the instructions to complete your profile.
• The process will end by clicking the tab “Overview and Release”.
• Ensure you click the check box on the page to complete the profile.
Application process:
• To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
• Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
• Click on the Job posting to display the details of the position.
• To apply for the position, click ‘Apply’ button at the top of the page.
• Follow the instructions to complete and submit your application.
• Kindly note that all mandatory fields must be completed.
• To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke 

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