Vacancy title:
Retail Training Manager
Jobs at:
Vivo EnergyDeadline of this Job:
02 June 2020
Summary
Date Posted: Thursday, May 28, 2020 , Base Salary: Not Disclosed
JOB DETAILS:
Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell’s high quality products and services - including supply reliability, technical expertise and unmatched customer service - in the countries where we operate. In doing so, we have in place industry-leading health and safety standards, and are committed to delivering Shell’s fuels and lubricants in an environmentally and socially responsible manner. A joint venture between Vitol (40%), Helios Investment Partners (40%) and Shell (20%), Vivo Energy represents a unique combination of resources, experience and expertise. .
PRINCIPAL ACCOUNTABILITIES
• Champion competence development and accreditation for Retail Sales Team, Retailers and Site Staff aimed at enhancing on overall customer satisfaction.
• Responsible for Recruitment, Induction, Training and Development of new Retailers on Vivo ways of working.
• Deliver training to existing Retailers according to the training calendar across all operating platforms.
• Responsible for the implementation of any new tools & system aimed at improving business performance
• Responsible for Retailer Performance Improvement Process (PIP), record keeping and administration.
• Ensure consistent delivery of the Shell Customer Value Proposition to our customers across the network.
• Responsible for accrediting sites to be used for Training/Inducting new Retailers
• Ensure manuals to be used for Training/Inducting new Retailers and site staff are up to-date
• Administer the training process and logistics for the learning events.
• Execute identified training interventions coming out of Site Essentials Assessment (SEA) results & Customers’ feedback from VOC.
• Identify training interventions coming out of Retailer Ranking & Classification as well as ensuring sites compliance with the group HSSE Standards.
• Deliver the implementation of any new tools & system aimed at improving business performance: such as VRPT & the Customer Champion App
Job Skills: Not Specified
Requirements
JOB KNOWLWDGE, SKILLS & EXPERTISE
• Demonstration of the aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and Vivo core values (Honesty, Integrity, Respect for People)
• Strong team working skills
• Overall understanding of Retail business
• Demonstrable competence in delivering training programs, implementing standard processes, building relationships with Vivo Retailers, delivering the service element of Retail Customer Commitment.
Job Education Requirements: Not Specified
Job Education Experience: Not Specified
Work Hours: 8
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