Back Office Agent job at NCBA Group
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492 Days Ago
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Vacancy title:
Back Office Agent

[ Type: FULL TIME , Industry: Banking , Category: Admin & Office ]

Jobs at:

NCBA Group

Deadline of this Job:
27 November 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Tuesday, November 22, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose Statement
To deliver exceptional performance through excellent customer service, query and incident resolution as to both internal and external customers. The job holder will also be responsible timely follow up, escalation to ensure that quality customer service is maintained at all times and complies with the established service standards. Owning the customer, request, complaint and enquiry from end to end, and informing the customer and the relationship manager of the status while working within set SLAs and KPIs

Ideal Job Specifications
Academic
:
• University degree – Upper Second or GPA 3.0.
Professional:
• Excellent problem-solving capabilities
• Excellent communication skills.
Desired work experience:
• Four years’ experience in banking operations; interaction with CRM is an added advantage.
• Practical experience in use of relevant MS Office applications.


Work Hours: 8


Experience in Months: 48

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified? Click Here To Apply


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Banking/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 27 November 2022
Duty Station: Nairobi
Posted: 22-11-2022
No of Jobs: 1
Start Publishing: 22-11-2022
Stop Publishing (Put date of 2030): 22-11-2066
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