Call Centre Inten Last Date: 10/31/2025 Job Overview Position Title: Call Centre Intern Location: Tilisi, Limuru Department: Sales Reports To: Commercial Lead Experience Level: 1–2 Years Role Overview: We are seeking a proactive and results-driven Call Centre Intern to support our B2C sales operations. The successful candidate will engage customers primarily through phone calls — managing leads, converting inquiries into sales, ensuring order follow-up, and providing excellent customer service to enhance customer retention and satisfaction. Job Description Key Roles and Responsibilities: Conduct daily outbound calls to prospective and existing customers to promote products, upsell, and drive conversions. Follow up on leads and customer inquiries to close sales opportunities. Engage repeat customers to facilitate re-orders and maintain long-term relationships. Record and update customer interactions, call logs, feedback, and order details in the system. Respond promptly and professionally to customer questions, concerns, and complaints. Liaise with the dispatch and logistics teams to ensure accurate and timely order fulfillment. Prepare daily and weekly call performance and sales reports. Provide insights on customer preferences, trends, and feedback to improve service delivery Job Requirements Job Requirements: Diploma or Degree in Sales, Marketing, Business, Agribusiness, or a related field. 1–2 years of experience in telesales, call centre operations, or customer service, preferably in FMCG or agribusiness. Excellent communication skills in both English and Kiswahili. Customer-focused, confident, and persuasive with a positive attitude. Familiarity with CRM or sales tracking tools. Strong organizational skills and ability to work in a fast-paced, target-driven environment. High attention to detail and a strong sense of accountability.

• Conduct daily outbound calls to prospective and existing customers to promote products, upsell, and drive conversions.
• Follow up on leads and customer inquiries to close sales opportunities.
• Engage repeat customers to facilitate re-orders and maintain long-term relationships.
• Record and update customer interactions, call logs, feedback, and order details in the system.
• Respond promptly and professionally to customer questions, concerns, and complaints.
• Liaise with the dispatch and logistics teams to ensure accurate and timely order fulfillment.
• Prepare daily and weekly call performance and sales reports.
• Provide insights on customer preferences, trends, and feedback to improve service delivery.

• Excellent communication skills in both English and Kiswahili.
• Customer-focused, confident, and persuasive with a positive attitude.
• Familiarity with CRM or sales tracking tools.
• Strong organizational skills and ability to work in a fast-paced, target-driven environment.
• High attention to detail and a strong sense of accountability.

• Diploma or Degree in Sales, Marketing, Business, Agribusiness, or a related field.
• 1–2 years of experience in telesales, call centre operations, or customer service, preferably in FMCG or agribusiness.