Jubilee Insurance was established in August 1937 as the first locally incorporated insurance company based in Mombasa. Over the years, Jubilee Insurance has expanded its reach throughout the region, becoming the largest composite insurer in East Africa, offering Life, Pensions, General, and Medical Insurance. With a client base of over 1.9 million, Jubilee stands as the number one insurer in East Africa. We currently have an exciting career opportunity for a Head of Emerging Consumer Business at Jubilee Health Insurance Limited. The position holder will report to the General Manager, Corporate New Business and will be based at our Head Office in Nairobi.

• Identify and evaluate new and emerging markets.
• Develop and execute market entry and expansion strategies to increase penetration and brand visibility.
• Conduct market and competitor analyses to inform strategic decisions on product positioning and pricing.
• Lead pilot initiatives and rollout of innovative medical insurance models in underserved segments.
• Collaborate with Marketing and Product teams to develop segment-specific campaigns and collateral.
• Drive annual sales and revenue targets for emerging market segments aligned with the business objectives.
• Manage the end-to-end sales cycle for emerging market clients.
• Drive portfolio profitability through efficient acquisition, retention, and cross-selling strategies.
• Collaborate with underwriting and actuarial teams to ensure solutions are priced competitively and sustainably.
• Work closely with the Strategic Partnerships team to identify and structure high-value collaborations with aggregators, fintechs, healthtechs, SACCOs, and affinity groups.
• Negotiate partnership agreements and frameworks that enhance access to new customer pools.
• Leverage digital and alternative distribution platforms to scale product reach and improve customer experience.
• Build relationships with industry regulators, business associations, and regional chambers to strengthen market positioning.
• Collaborate with the Product Development and Innovation teams to co-create tailored health insurance solutions suitable for emerging market needs.
• Ensure customer insights and field data inform product refinements and innovations.
• Test and validate product-market fit through structured pilot programs and customer feedback loops.
• Champion continuous improvement and innovation in service delivery for these segments.
• Provide strategic direction, coaching, and performance management to the Emerging Markets team.
• Foster collaboration across teams to ensure seamless customer onboarding and retention.
• Prepare and present periodic performance and market intelligence reports to senior management.
• Represent the company at industry events, forums, and conferences to build brand equity and thought leadership.