Detailed Description

This is the entry and training grade for Degree holders in this cadre. Duties and responsibilities in this position shall entail assisting in:

• Processing Insurance claims for both staff and the Authority (general, motor, group life, travel etc.),
• Assessing and validatation of submitted documentation for completeness and accuracy before forwarding to brokers or underwriters,
• Monitoring claims status, ensuring timely resolution and escalating delayed or complex claims as required,
• Maintaining accurate and up-to-date claims, records and databases,
• Supporting staff education on scope of cover and entitlements,
• Supporting the annual policy renewal process by compiling required data and liaising with brokers, underwriters, and the supply chain management Department,
• Provision of insurance data insights to inform budgeting, risk exposure management, and staff wellness initiatives,
• Responding to staff inquiries on insurance coverage, claims processes, and benefit entitlements,
• Providing onboarding support to new employees, orienting them on available insurance benefits and claims procedures,
• Processing payments for outsourced services and utilities,
• Safeguaring administrative files and maintain proper storage,
• Perform any other administrative duties as assigned by the supervisor.

Job Requirements

For appointment to this grade a candidate must have:

• Bachelor’s degree in any of the following disciplines - Public Administration, Business Administration, Political Science/Governance, Bcom Finance, Actuarial, Risk or equivalent qualification from a recognized institution,
• Certificate in Computer Applications,
• Fulfilled the requirements of Chapter Six of the Constitution.

Additional Details

• Team Player,
• Research Proficiency,
• Proficiency in IT,
• Communication and reporting skills,
• Interpersonal skills

• Processing Insurance claims for both staff and the Authority (general, motor, group life, travel etc.)
• Assessing and validatation of submitted documentation for completeness and accuracy before forwarding to brokers or underwriters
• Monitoring claims status, ensuring timely resolution and escalating delayed or complex claims as required
• Maintaining accurate and up-to-date claims, records and databases
• Supporting staff education on scope of cover and entitlements
• Supporting the annual policy renewal process by compiling required data and liaising with brokers, underwriters, and the supply chain management Department
• Provision of insurance data insights to inform budgeting, risk exposure management, and staff wellness initiatives
• Responding to staff inquiries on insurance coverage, claims processes, and benefit entitlements
• Providing onboarding support to new employees, orienting them on available insurance benefits and claims procedures
• Processing payments for outsourced services and utilities
• Safeguaring administrative files and maintain proper storage
• Perform any other administrative duties as assigned by the supervisor

• Team Player
• Research Proficiency
• Proficiency in IT
• Communication and reporting skills
• Interpersonal skills

• Bachelor’s degree in any of the following disciplines - Public Administration, Business Administration, Political Science/Governance, Bcom Finance, Actuarial, Risk or equivalent qualification from a recognized institution
• Certificate in Computer Applications
• Fulfilled the requirements of Chapter Six of the Constitution