Deputy Director, Consumer Protection & Empowerment
2025-12-02T12:57:18+00:00
Communications Authority of Kenya
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https://www.ca.go.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Public Administration, and Government
Management, legal
2025-12-22T17:00:00+00:00
Kenya
8
Brief Description
Detailed Description
An officer at this level will work under the guidance of the Director.Duties and responsibilities shall entail: -
- Coordinating the Developing of regulatory instruments, interventions policies and legislation as necessary
- Providing professional advice on consumer issues.
- Establishing mechanisms to asses and address emerging consumer issues
- Coordinating the Developing consumer protection policies and procedures
- Coordinating the Implementation of public and consumer complaints policy and procedures
- Coordinating the implementation of mechanisms to monitor consumer trends and behavior and establish customer satisfaction level in the ICT market
- Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and engagement initiatives
- Ensuring on licensee’s compliance levels with the Consumer Protection laws, Regulations and Guidelines
- Ensuring timely implementation of outcomes and recommendations
- Participating in scheduled consumer protection and education activities and as team leader, respond to questions from consumers or stakeholders
- Spearhead formulation, implementation and review of the departmental annual work plans, budgets and procurement and asset disposal plans in line with the Board’s performance targets and strategic plan,
- Lead in the execution of risk management policy and strategies that ensure the departmental has a robust system and processes of accountability, risk management, internal controls, business continuity and succession management,
- Provide leadership to ensure continuous improvement of business processes and controls in the department and develop mechanisms for corporate consultations, increase public participation and involvement in Authority’s policies and programs,
- Foster a corporate culture that promotes ethical practices and good citizenship within the department,
- Oversee implementation of principles of Corporate Governance, relevant national policies, guidelines, and directives within the Department,
- Oversee development, implementation and review of corruption prevention and mitigation strategies in the department,
- Oversee implementation of a robust performance management system within the departments through providing oversight of the delivery of the annual performance contract and the strategic plan
Job Requirements
For appointment to this grade a candidate must have the following: -
- Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution,
- Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution,
- Attained at least fifteen (15) years’ work experience, three (3) of which should have been in a management position or in a comparable position,
- Membership to a relevant professional body, and in Good Standing
- Valid practicing license where applicable,
- Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution,
- Demonstrated managerial, administrative and professional competence as reflected in work performance and results.
Additional Details
- Leadership skills,
- Negotiation skills,
- Problem solving skills,
- Financial management skills,
- Planning and Organizing skills,
- Communication and Interpersonal skills,
- Stakeholder management skills,
- Analytical skills,
- Conceptual Skills,
- Networking skills,
- Coaching and mentoring skills,
- Project management skills.
Coordinating the Developing of regulatory instruments, interventions policies and legislation as necessary Providing professional advice on consumer issues. Establishing mechanisms to asses and address emerging consumer issues Coordinating the Developing consumer protection policies and procedures Coordinating the Implementation of public and consumer complaints policy and procedures Coordinating the implementation of mechanisms to monitor consumer trends and behavior and establish customer satisfaction level in the ICT market Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and engagement initiatives Ensuring on licensee’s compliance levels with the Consumer Protection laws, Regulations and Guidelines Ensuring timely implementation of outcomes and recommendations Participating in scheduled consumer protection and education activities and as team leader, respond to questions from consumers or stakeholders Spearhead formulation, implementation and review of the departmental annual work plans, budgets and procurement and asset disposal plans in line with the Board’s performance targets and strategic plan, Lead in the execution of risk management policy and strategies that ensure the departmental has a robust system and processes of accountability, risk management, internal controls, business continuity and succession management, Provide leadership to ensure continuous improvement of business processes and controls in the department and develop mechanisms for corporate consultations, increase public participation and involvement in Authority’s policies and programs, Foster a corporate culture that promotes ethical practices and good citizenship within the department, Oversee implementation of principles of Corporate Governance, relevant national policies, guidelines, and directives within the Department, Oversee development, implementation and review of corruption prevention and mitigation strategies in the department, Oversee implementation of a robust performance management system within the departments through providing oversight of the delivery of the annual performance contract and the strategic plan
Leadership skills, Negotiation skills, Problem solving skills, Financial management skills, Planning and Organizing skills, Communication and Interpersonal skills, Stakeholder management skills, Analytical skills, Conceptual Skills, Networking skills, Coaching and mentoring skills, Project management skills.
Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution, Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution, Attained at least fifteen (15) years’ work experience, three (3) of which should have been in a management position or in a comparable position, Membership to a relevant professional body, and in Good Standing Valid practicing license where applicable, Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution, Demonstrated managerial, administrative and professional competence as reflected in work performance and results
JOB-692ee22edfd50
Vacancy title:
Deputy Director, Consumer Protection & Empowerment
[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Management, legal]
Jobs at:
Communications Authority of Kenya
Deadline of this Job:
Monday, December 22 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Tuesday, December 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Brief Description
Detailed Description
An officer at this level will work under the guidance of the Director.Duties and responsibilities shall entail: -
- Coordinating the Developing of regulatory instruments, interventions policies and legislation as necessary
- Providing professional advice on consumer issues.
- Establishing mechanisms to asses and address emerging consumer issues
- Coordinating the Developing consumer protection policies and procedures
- Coordinating the Implementation of public and consumer complaints policy and procedures
- Coordinating the implementation of mechanisms to monitor consumer trends and behavior and establish customer satisfaction level in the ICT market
- Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and engagement initiatives
- Ensuring on licensee’s compliance levels with the Consumer Protection laws, Regulations and Guidelines
- Ensuring timely implementation of outcomes and recommendations
- Participating in scheduled consumer protection and education activities and as team leader, respond to questions from consumers or stakeholders
- Spearhead formulation, implementation and review of the departmental annual work plans, budgets and procurement and asset disposal plans in line with the Board’s performance targets and strategic plan,
- Lead in the execution of risk management policy and strategies that ensure the departmental has a robust system and processes of accountability, risk management, internal controls, business continuity and succession management,
- Provide leadership to ensure continuous improvement of business processes and controls in the department and develop mechanisms for corporate consultations, increase public participation and involvement in Authority’s policies and programs,
- Foster a corporate culture that promotes ethical practices and good citizenship within the department,
- Oversee implementation of principles of Corporate Governance, relevant national policies, guidelines, and directives within the Department,
- Oversee development, implementation and review of corruption prevention and mitigation strategies in the department,
- Oversee implementation of a robust performance management system within the departments through providing oversight of the delivery of the annual performance contract and the strategic plan
Job Requirements
For appointment to this grade a candidate must have the following: -
- Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution,
- Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution,
- Attained at least fifteen (15) years’ work experience, three (3) of which should have been in a management position or in a comparable position,
- Membership to a relevant professional body, and in Good Standing
- Valid practicing license where applicable,
- Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution,
- Demonstrated managerial, administrative and professional competence as reflected in work performance and results.
Additional Details
- Leadership skills,
- Negotiation skills,
- Problem solving skills,
- Financial management skills,
- Planning and Organizing skills,
- Communication and Interpersonal skills,
- Stakeholder management skills,
- Analytical skills,
- Conceptual Skills,
- Networking skills,
- Coaching and mentoring skills,
- Project management skills.
Work Hours: 8
Experience in Months: 180
Level of Education: bachelor degree
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