Vacancy title:
Guest Relations Executive

[Type: FULL_TIME, Industry: Consulting, Category: Restaurant & Hospitality]

Jobs at:
Fanisi Hr Solutions

Deadline of this Job:
Friday, November 14 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Thursday, November 13 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Guest Relations Executive

We are seeking a warm, polished, and service-oriented Guest Relations Executive to deliver exceptional client experiences in a luxury spa environment. The ideal candidate will ensure that every guest feels valued, relaxed, and well taken care of from the moment they arrive until they leave.

Key Responsibilities

• Welcome and greet guests warmly, ensuring a professional and inviting atmosphere.
• Manage appointment bookings, cancellations, and client follow-ups efficiently.
• Maintain accurate client records and ensure confidentiality at all times.
• Provide information about spa services, products, and promotions to clients.
• Handle guest feedback and complaints with empathy and professionalism.
• Coordinate with therapists and service teams to ensure smooth daily operations.
• Monitor cleanliness, presentation, and ambiance in all guest areas.
• Process client payments, issue receipts, and assist with administrative duties.

Qualifications & Experience

• Diploma or Certificate in Hospitality, Customer Service, or Business Administration.
• Minimum of 1 year experience in a customer-facing role (preferably in a spa, salon, or hospitality environment).
• Excellent communication and interpersonal skills.
• Presentable, courteous, and confident in handling guests.
• Proficient in MS Office and comfortable using booking or POS systems.
• Ability to multitask, stay organized, and maintain calm under pressure.

Personal Attributes

• Strong attention to detail and service excellence.
• Warm personality with a professional demeanor.
• Positive attitude and team player.
• High integrity and discretion when dealing with client information.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

If qualified and interested, please send your CV by Friday, 14th November 2025 indicating "Guest Relations Executive" in the subject line. Interviews are on a rolling basis. Only shortlisted candidates will be contacted.

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