Job Summary

Our client is a delivery company in Nairobi, they seek to hire a delivery rider who will be responsible for delivering orders to clients using the most efficient routes to ensure prompt delivery and exceptional customer service

Responsibilities

• Prompt delivery of orders to clients
• Ride and deliver/collect assignments as directed.
• Maintain a high level of professionalism with clients
• Ensuring products are well handled and delivered in good condition and on time.
• Forwarding any customer complaints and following up to ensure they are solved.
• Collecting payments from clients, issuing receipts and handing them over to the accounts department.
• Maintaining the delivery bike in a presentable clean state and ensuring it is serviced and insured.
• Maintain a high order fulfilment rate
• Maintain a high level of confidentiality
• Ensure compliance with proper traffic rules governing road usage in towns.
• Ensure paramount safety of motorbike and company property at all times.
• Perform pre-start checks before the commencement of any journey
• Sharing client’s feedback
• Advise supervisor when a bike is due for service
• Any other duties assigned

Qualifications

• Minimum Qualification: Certificate in Sales
• Must have a valid motorbike license (BCFG license)
• Minimum of 2-3-years’ experience riding with good geographical knowledge of Nairobi and its environs.
• Proven track record as a rider
• High school certificate.
• Able to effectively communicate in Kiswahili and English
• Must have good customer service skills
• Must have a Smart Phone
• Must be a quick learner to understand the nature of the business.
• Able to handle challenges and be proactive.
• Be honest, respectful and trustworthy.
• Demonstrate sound work ethics and must have good communication skills

Duties and responsibilities 

1. The delivery of the highest levels of good customer service.
2. To be a first point of contact for all who come to the lounge including staff, visitors and clients.
3. To receive calls and emails, and redirect or take messages as appropriate.
4. To accept posts, parcels and other delivered items; sort and distribute accordingly.
5. Providing a professional and welcoming environment for all clients.
6. Ensure that the reception and surrounding area remain clean and tidy at all times.
7. Ensure that the Reception Visitors book and any supporting report is maintained on a regular basis.
8. Ensure that any personal information received verbally or in writing is treated confidentially and is only passed on to appropriate colleagues.

Requirements 

1. Degree/ Diploma in Front office, Hospitality Management or related industry.
2. At least three years’ experience in a similar position,
3. International exposure is an added advantage.
4. Ability to create good rapport with the guests and to be extremely courteous and friendly at all times.
5. ·Excellent oral communication skills.
6. Must be Computer literate with knowledge of front office management system.
7. Friendly, social and pleasant personality
8. Excellent time-keeping and communication skills