JOB SUMMARY

The Learning and Development Officer is responsible for identifying training needs, designing and implementing effective training programs, and fostering a culture of continuous learning within the organization.

DUTIES AND RESPONSIBILITIES

Learning and Development

• Conduct regular training needs assessments in collaboration with department heads to identify skill gaps and development priorities.
• Develop and deliver training plans aligned with company goals and employee growth needs.
• Create training programmes that are aligned with the organization’s objectives and having a strong understanding of what these are.
• Design and curate learning content (workshops, e-learning, manuals, and other materials).
• Facilitate onboarding, refresher, and capacity-building sessions across functions.
• Maintain training records and learning dashboards.
• Evaluate the effectiveness of learning programs and report on participation, outcomes, and ROI.
• Promote a culture of learning and knowledge-sharing across the organization.

Program Management

• Lead the end-to-end management of the training program.
• Coordinate and monitor trainee rotations across departments, ensuring compliance with the six-month cycle.
• Work closely with departmental managers to assign mentors, track trainee performance, and address development needs.
• Design, develop, and deliver engaging training programs and workshops tailored to organizational needs.
• Organize review meetings and performance evaluations for trainees and supervisors.
• Continuously improve the curriculum and related learning experiences.

Performance and Talent Development

• Support managers in identifying performance improvement opportunities and implementing learning interventions.
• Support succession planning and leadership development programs.

Learning Systems and Evaluation

• Assist in the implementation and maintenance of learning management systems.
• Track training attendance, feedback, and completion rates.
• Prepare and present learning and development reports to management.
• Stay updated on industry best practices and innovative learning methods

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Human Resource Management, Education, Business Administration, or related field
• Minimum 3 years’ experience in Learning & Development or related HR role
• Strong facilitation, coordination, and reporting skills
• Excellent interpersonal and communication skills
• Experience managing structured training or graduate programs is an added advantage
• Proficiency with learning technologies or digital learning platforms

• Conduct regular training needs assessments in collaboration with department heads to identify skill gaps and development priorities.
• Develop and deliver training plans aligned with company goals and employee growth needs.
• Create training programmes that are aligned with the organization’s objectives and having a strong understanding of what these are.
• Design and curate learning content (workshops, e-learning, manuals, and other materials).
• Facilitate onboarding, refresher, and capacity-building sessions across functions.
• Maintain training records and learning dashboards.
• Evaluate the effectiveness of learning programs and report on participation, outcomes, and ROI.
• Promote a culture of learning and knowledge-sharing across the organization.
• Lead the end-to-end management of the training program.
• Coordinate and monitor trainee rotations across departments, ensuring compliance with the six-month cycle.
• Work closely with departmental managers to assign mentors, track trainee performance, and address development needs.
• Design, develop, and deliver engaging training programs and workshops tailored to organizational needs.
• Organize review meetings and performance evaluations for trainees and supervisors.
• Continuously improve the curriculum and related learning experiences.
• Support managers in identifying performance improvement opportunities and implementing learning interventions.
• Support succession planning and leadership development programs.
• Assist in the implementation and maintenance of learning management systems.
• Track training attendance, feedback, and completion rates.
• Prepare and present learning and development reports to management.
• Stay updated on industry best practices and innovative learning methods

• Strong facilitation, coordination, and reporting skills
• Excellent interpersonal and communication skills
• Proficiency with learning technologies or digital learning platforms

• Degree in Human Resource Management, Education, Business Administration, or related field
• Minimum 3 years’ experience in Learning & Development or related HR role
• Experience managing structured training or graduate programs is an added advantage