Detailed Description        
Key responsibilities: 

• Provide the accountable manager with gap analysis for required training resources: training facilities and personnel. • Ensure development and delivery of appropriate training programmes. 
• Evaluate training against defined training needs and clients’ expectations. 
• Ensure maintenance of training records of all personnel and trainees. 
• Ensures that policies and procedures are documented as per regulatory requirements, implemented and that there is evidence of their implementation. 
• Overall responsibility to ensure that the training is in compliance with the appropriate requirements. 
• Overall standardization of procedures for training. 
• Constant surveillance and oversight of all training programs. 
• Monitoring of Instructor Training Programs . 
• Submission of required training documents to KCAA for the ATO Program. 
• Oversight of Training Publications. 
• Oversight of the scheduling of all training activities. 
• Supervise Chief Instructors. 
• Control and coordinate quality training in KQ Pride Training Centre operations 
• Oversee the KQ Pride Training Centre training budget

Job Requirements        
Knowledge, Skills, and Experience 

• Hold a bachelor’s university degree 
• had extensive experience in training as a flight instructor for professional pilot licences and possess a sound managerial capability. 
• At least three years’ experience in training techniques and managerial capability.
• Additional Details        
• Additional Qualifications 
• Must have completed Management of Training course 
• Must have completed Quality Management Systems course 
• Instructional Techniques or Training of Trainers Course 
• Excellent communication, interpersonal & presentation skills 
• Strong Organizational, Planning & Analytical Skills 
• Proficiency in the use of IT 
• People Management Skills 
• Instructional design and delivery skills 
• Ability to interact with the function 
• Procedure writing and documentation skills 
• Financial and business acumen Skills Behavioral Competencies 
• Achievement Drive & Initiative 
• Passion for Kenya Airways 
• Industry and Market Knowledge 
• Leading Courageously 
• Living and Breathing Customer Service 
• Leading Teams for Excellence 
• Holding Others Accountable 
• Humility 
• Collaborating as a Team 
• Coaching and Developing Others 
• Analytical Thinking

Detailed Description        
KEY ACCOUNTABILTIES/RESPONSIBILITIES 

• Embrace and maintain a positive safety culture, a healthy and secure working environment in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines. 
• Prepare load sheets and loading instructions for safe flight operation. 
• Preparation and availing of the required flight documentation-ATC flight plans, Customs clearances, MET folders and NOTOC to the cockpit crew. 
• Accurately and timely communication in accordance with SLAs and customer expectations.-via e-mails , SITA , telephone , VHF systems , FAX ,radios to crew ,hotels , shippers , customer airlines , outstations , tower and internal ;MVT,CPM,LDM,UCM, inclusive 
• Timely resource preparation for flight handling in accordance with contract scope and SLA. Timely and proper completion of actual offloading and loading of cargo and mail efficiently through actual supervision and there after signing the loading instructions to confirm safety. 
• To ensure safety & security of cargo ramp operations follows relevant legislative/industry requirements 
• To ensure a healthy working environment in accordance with relevant industry and legislative requirements for personnel working in cargo ramp operations. 
• To ensure conformity with all regulatory requirements, organization standards and local procedures as well as requirements of customer airlines. 
• Prepare timely and accurate performance and activity reports-ramp activity/logbooks/email reports. 
• Liaise with customers airlines to ensure efficient service delivery. 
• Liaise with duty team leader to ensure on time positioning of cargo, equipment and parking bay booking for convenient and efficient aircraft handling. 
• Build and maintain relationships with key stakeholders to enhance customer service standards and facilitate the exchange of information.  Cockpit crew briefing.  Ensure all pallets are in contour and that all their restraints/tie downs are in order, the crash net is secured, and aircraft doors closed before departure. 
• Initiating, coordinating and documenting all the actions and steps taken while handling a real emergency procedure situation. 
• Identify and report hazards, near misses, incident and accidents.

Job Requirements        
QUALIFICATIONS KNOWLEDGE, SKILLS, EXPERIENCE COMPETENCIES Degree/professional qualification. 

• Relevant airline certification. 
• Communication/interpersonal skills. 
• Supervisory/management skills. 
• Computer literate. 
• Experience 3 years’ airline operations Customer focused High integrity Team player Physically fit Self-motivated Time conscious

Job Purpose:

Ensure safe and timely release of aircraft at the station

Principle Accountabilities;

• Provide maintenance input to the daily tail assignment in support of network requirements
• Co‐ordinate all fleet maintenance activities by adequately diagnosis fleet health monitoring systems and reliability data to input the daily work package
• Identify required tooling and material requirements for all planned work is identified and maintenance instructions for all defects is tabulated in the work package
• Directing troubleshooting in the event of an AOG or a schedule interruption defect
• Identifying fleet maintenance requirements at the daily maintenance preparation meeting
• Monitoring & management of repeat defects, coordinating with engineering on corrective actions
• Generate reports that show the specific fleet availability, reliability and aircraft healths.

Knowledge, Skills and experience;

• Engineering diploma or relevant degree from recognized institution.
• Holder of Aircraft Maintenance Engineer’s License (AMEL) in any of the following categories: Category B1 (Category ‘A’ Airframes and Category ‘C’ Engines); or Category B2 (Category ‘X’ - Electrical, Instruments, Automatic Pilot and R-Radio)
• Aircraft Type training (EASA added advantage) and approvals on relevant fleet
• Current in all mandatory courses, required for area and license as specified Additional Qualifications
• Evidence of using Approvals held related to his License. • Has completed required online recurrent training.
• Possess training credentials on various discipline related aircraft standards, regulations, policies and procedures
• Minimum 10 years (added advantage if at KQ) in Aircraft Maintenance.
• Minimum 3 years of experience on relevant fleet, supervising Engineers.

Other Skills

• Influencing and Management Skills.
• Ability to monitor, record and investigate non-routine, long term defects, recurring defects
• Rectification of non‐routine, long term defects and recurring defects
• Consistently follows policies and procedures when resolving problems sticking to agreed plans and priorities.
• Commercial awareness in terms of aircraft down/upgrades and cancellations
• Stays up to date with what’s happening in the industry. Maintains working knowledge of major industry developments – this includes decisions made by others, such as regulatory bodies, governments, associations etc, which have an impact on the industry. Maintains familiarity with major industry publications and professional associations and keeps current with trends in the market, keeps and maintains industry database where applicable.
• Able to establish aggressive but realistic cost, quality and timeliness objectives for the business and drive achievement
• Able to ensure that maintenance schedule and flight schedule are mutually supportive and that scheduled ground time for maintenance is optimally utilised
• Support the development of a cost effective and integrated maintenance planning strategy aligned to KQ asset growth that will exploit maintenance planning opportunities worldwide and with all external providers, whilst achieving full regulatory and compliance standards.
• Steer on continued improvement of the technical and operational reliability of engines and components together with the internal stakeholders and suppliers.
• Demonstrated knowledge in managing complex maintenance operations.
• Knowledge of KCAA/EASA/FAA requirements and Kenya Airways procedures
• Possesses training credentials on various disciplines related aircraft standards, regulations, policies and procedures.
• Knowledge of computer systems in use in Technical Department
• Knowledge of KCAA and EASA regulations, approvals and certification processes.

Behavioral competencies

• Strong team player
• Leadership qualities
• Analytical
• Adaptability/Decisiveness.
• Interpersonal skills
• Initiative /Perseverance
• Organizational Skills
• Stress Management
• Valuing Service.

Detailed Description        
Area Accountability (Responsibility) PLANNING AND CONTROL. 

• Implement business unit strategies to improve on efficiency on existing maintenance capability and create new capabilities for the workshops in order to save on costs on outsourced maintenance. 
• Plan, budget and control expenditure within his area of control in order to maintain the business profitability. Plans Directs, supervises and controls the activities of all maintenance, repair, overhaul, modification of aircraft support equipment Set up of maintenance and procedures in the workshops meeting Kenya Airways and KCAA the requirements. 
• Plan and ensure that sufficient resources are available and controlled in the workshop to ensure timely completion of aircraft components, aircraft structure, cargo and cabin equipment, plant and equipment repair /overhaul to maintain KQ quality standards. DELIVERABLES. Ensuring the company has a technical awareness, capability and market recognition in the area of NDT consistent with the company’s Business Plan. 
• Ensure 95 % of the Aircraft components and equipment coming into the shop are released within stipulated industry TAT. 
• Develop new inspection methods and/or programs that promote cost reduction activities Set up of maintenance and procedures in the workshops meeting Kenya Airways and KCAA the requirements. 
• He/she ensures compliance with the workshop plans. Ensure that the applied resources comply with the regulatory requirements in order to maintain high safety and airworthiness standards. Ensures that Airframe workshops component records are maintained and controlled while the components are in the shop in order to maintain components traceability. 
• Timely development of manpower resource and the state of the art facilities and equipment in the workshop in order to maintain and improve on workshops turnaround times. 
• Deliver contracted Level III consultancy services to a high standard to ensure clients’ NDT facilities comply with industry standards, such as KCAA and EASA via regular on-site audits and frequent dialogue. Close Quality Audit findings within the stipulated time frames QUALITY, SAFETY MANAGEMENT SYSTEMS. Iimplement systems and procedures in order to enhance the industrial safety environment in the workshops. 
• Ensures overall security of aircraft components and equipment as per engineering security document. 
• Document and Report all safety incidences to feed the Technical department Dashboard Ensure that engineers and technicians complete the relevant documentation correctly Must ensure that work are executed in a quality manner and within stipulated timeframes TEAM MANAGEMENT. Coach , mentor and guide the team to understand the expected deliverables and measures Discuss the team performance against the set target on a daily basis Coach and identify team members development needs Evaluate the benefit of all trainings attended in conjunction with the Manager

Job Requirements        
Knowledge and Experience: 

• Qualification (Minimum) Engineering degree or Engineering Diploma in aeronautical with Dual type licence. 
• Years of Experience (Minimum) At least 10 years working experience on aircraft or in a busy aircraft workshop.

Additional Details        

• Additional Qualifications (Technical) SMS training. 
• Management skills. 
• NDT knowledge. 
• Audit findings closure knowledge.

Detailed Description        

• The sales and marketing lead is responsible for delivering a profitable budgeted revenue target for Fahari Aviation ltd by driving and executing the sales and marketing strategy. 
• The role involves discovering and pursuing new sales prospects, negotiating and closing deals, and maintaining and growing a robust sales network including third-party business partners so as to drive revenue growth, PR, Corporate Communication, and Digital marketing in order to build customer loyalty and long-term brand affinity. This will be achieved through capacity building of the organization in sales and marketing, the development of management structures and systems, the provision of business advisory services, and the development of key marketing and financial linkages in financial services, input services, and strong partnerships with both public and private organizations. The officer will identify impact investment opportunities and scaling up of Business Models. The interventions seek to increase the overall level of competitiveness of Fahari Aviation Ltd.. Key objectives Sales: To drive the generation of Fahari Aviation revenue through effective recruitment, onboarding, closing deals, and management of partners and customer acquisition, followed by outreach through meetings, calls, communication, trade shows, demos, and follow-up, to maintain and build an active pipeline. 
• Marketing responsibilities – Contribute to the market research process by systematically supporting the collection of market intelligence, proactive monitoring of market data and trends, conducting robust analysis, facilitating the identification of existing and future opportunities, creating marketing materials, and developing comprehensive and customized reports on the same, Public relation, corporate communication, and building customer loyalty.Strategy: Seeing the bigger picture and setting aims and objectives in order to develop and improve the business, researching business opportunities and viable income streams, implementing necessary planning in order to implement operational changes, and examining the company’s competition to develop better development strategies.
• Key knowledge areas 
• Sales and Marketing. 
• After-sales Service. 
• Customer Relations. 
• Communications and PR

Job Requirements        
Qualifications and behavioral competencies: 

• Minimum of a graduate degree in marketing, mathematics, business administration, or a related field.
• 3-5 years experience in sales, marketing, or related field. 
• Extensive knowledge of Sales and marketing strategies, channels, and branding. 
• Preferred past experience in the sales sector or as a salesperson. 
• A proven track record in successfully managing a product/service all through its lifecycle is an added advantage/ Demonstrates success in defining and launching an excellent product 
• Experience creating various types of content such as e-books, whitepapers, infographics, guides, blogs, etc.
• Experience in managing two-sided marketing channels (B2B and B2C). 
• Superb leadership, communication, and collaboration abilities 
• Excellent negotiation and interpersonal skills 
• Exceptional analytical and problem-solving skills. 
• Strong time management and organizational abilities. 
• Strong business writing ability.

Detailed Description        

• Prevent unauthorized people and vehicle from accessing the aircraft, its environs and restricted and controlled KQ premises. 
• Prevent unauthorized and unsterilized items from being loaded or carried in the aircraft holds and cabin. 
• Provide security of staff, passenger against harassment while on duty and security of cargo, mail & courier during loading and offloading from aircraft to warehouse. 
• Conduct searches on staff to ensure security of passenger baggage, courier, mail, cargo and in-flight materials before and after handling. 
• Safely handle and secure lost and found property until reunited with rightful owners to enhance customer confidence f) Maintain access control of KQ premises to ensure security of vital installations. 
• Ensure that contracted security adhere to SLAs and company security standards at all times. 
• Gather and relay information on aviation security, pilferage/theft of baggage, in-flight stores, cargo interference; weight cheating, INAD activities, fraudulent tickets and drug trafficking to ensure revenue integrity and no unlawful interference to company operations. 
• Enforce company code of ethics to ensure strict compliance by all employees. 
• Screening of cargo, mail and couriers for AVSec prohibited and dangerous items and contrabands

Job Requirements        

• Qualification (Minimum) Diploma or Certificate from a recognised Institution Additional Qualifications 
• Certificate in a Security Related Field will be an added advantage. Years of Experience (Minimum) 
• At least two years of relevant security experience will be desirable. Other Skills 
• Training in basic AVSEC, DGR and SMS will be an added advantage 
• Excellent communication and interpersonal skills 
• Organizational and planning skills 
• Basic IT knowledge 
• Must be of clean back ground check. 
• Behavioral competencies 
• High integrity. 
• Ability to meet deadlines and deliver desired results.

Detailed Description        
Key Accountabilities/Responsibilities

• Market Research Prepare and execute bi-monthly consumer surveys, analyze and interpret research on their perceptions of our image and performance of our services Direct joint market surveys and research with other alliance partners to achieve seamless products/service for the benefit of customers Prepare research briefs for external research companies Prepare and execute surveys to provide information for effective decision making Analyze and monitor research on the key drivers of customer satisfaction and aim to determine key factors determining customer loyalty Utilize research to monitor customer opinions and perceptions of our major competitors Produce a monthly report on key research findings, including the effectiveness of our external communications Coordinate and facilitate Market research to ensure quality control and the use of cost-effective methods. 
• Review the efficiency of all research processes Utilize secondary research and where necessary, purchase appropriate information Manage and monitor the ongoing effectiveness of our research suppliers and maintain satisfaction amongst key internal stakeholders. 
• Market Intelligence Establish the competitor intelligence function 
• including the framework for Coordination and processes to gather relevant data from all necessary sources 
• including competitor’s communications, front line staff, stakeholders and the media. 
• Analyze and interpret information on competitor intelligence – including competitor’s offers, value prepositions, alliances and market relationships, and activities that are impacting on our market share. 
• Produce a monthly report - including interpretations and distilled learning’s arising from market changes and observed trends. Provide summary information to all relevant managers to assist in the development of counter offers and marketing strategy initiatives. 
• Provide feedback and briefings to frontline staff on key findings from competitor analysis.

Job Requirements        
Knowledge Skills & Experience

• Bachelor’s degree in Business or Social Sciences 
• 3 years market research experience Analytical thinker with strong theoretical and research proficiencies Ability to comprehend and interpret competitor strategies and consumer behavior Ability to gather large amounts of data and convert it into meaningful analysis with a user-friendly format Teamwork and interpersonal skills, with strong written and oral communication Ability to work under pressure and meet strict deadlines
   

Detailed Description        
Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)

• Cash forecasting. 
• Compile information from around the company to create an ongoing cash forecast. 
• This information may come from the accounting records, the budget, capital budget, board minutes (for dividend payments) and even the CEO or CFO (for expenditures related to acquisitions and divestitures). 
• Working capital monitoring. Review in liaison with Accounts Payable and Receivable Managers the corporate policies related to working capital and model their impact on cash flows. 
• Cash concentration. Create a system for funneling cash into a centralized investment account, from which cash can be most effectively invested. 
• This may involve the use of notional pooling or cash sweeps. Repatriation: Develop and implement methods of currency repatriations from weak currency zones to strong currency zones to ensure minimum currency risk to the company. Investments. Use the corporate investment policy for allocating excess cash to various types of investments, depending on their rates of return, risk and how quickly they can be converted into cash. Fund raising. 
• In liaison with the Head of Treasury & Corporate Finance, determine when additional cash is needed, and raise funds through the acquisition of debt, sale of stock, or changes in company policies that impact the amount of working capital required to run the business. 
• Risk management. Use various hedging and netting strategies to reduce risk related to changes in asset values, interest rates, and foreign currency holdings. Explore various options of mitigating risk of interest rate, forex and commodity price fluctuation. 
• Bank relations. Open, rationalize and maintain bank accounts and mandates to ensure efficient operations, compliance and security of funds. Keep the company's bankers apprised of the company's financial condition and projections, as well as any forthcoming changes in its need for borrowed funds. 
• Credit rating agency relations. Keep any credit rating agencies informed of the company's financial results and condition, if these agencies are providing ratings on the company's marketable debt issuances. 
• IT systems. Maintains treasury applications/workstations that provide reliable information about cash holdings, projections, market conditions, and other information. 
• Reporting. The Treasurer provides the senior management team with reports concerning market conditions, funding issues, returns on investment, cash-related risks, and similar topics. 
• Manage Trade Finance facilities i.e Standby letters of credit (SBLC’s), Bank guarantees, etc, for aircraft acquisition and other operations and review bank reconciliations to ensure accuracy of underlying records and prevent loss to the company. Control cost centre overhead expenses to improve profitability. 
• Custody of, management /Implementation of the Company's internal and external debt, loan contracts ensuring repayments are done on time to avoid penalties and minimize risks of exposure Develop, train and motivate staff to enhance productivity and efficiency

Job Requirements        
Knowledge and Experience Qualification 

• (Minimum) Business graduate (Major in Finance or accounting) Additional Qualifications ACCA/CPA (K) or equivalent Years of Experience (Minimum) 
• 7 years experience in a bank or Corporate Treasury, 3 of which should be in a supervisory role. 
• Experience in the aviation industry will be of added advantage.
• Additional Details        

Detailed Description        

• Principal Accountabilities (KEY Performance areas): Accountability (Responsibility) 
• Develop/revise training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps 
• Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles. 
• Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs 
• Develop a training schedule to facilitate effective planning of programs. 
• Liaise with relevant stakeholders to enable smooth coordination of training. 
• Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making. 
• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making. 
• Follow up on course participants to evaluate level of skills transfer & implementation of action plans. 
• Evaluate programs to be outsourced to ensure relevance to the organization. 
• Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures. 
• Marketing KQ commercial training programs in order to help contribute to the achievement of commercial objectives. 
• Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.

Job Requirements        

• Knowledge and Experience Qualification (Minimum) 
• University graduate Additional Qualifications 
• IATA Travel and Tourism Foundation Diploma 
• IATA Travel and Tourism Consultant Diploma 
• ALTEA Central Reservations System certificate. Years of Experience (Minimum) 
• 3 years experience in a busy airline sales and ticketing environment.

Detailed Description        

• Customer Service
• Offer exemplary service to improve customer satisfaction and retention.
• Foresee offi ce functionality and customer comfort by liaising with IS and Maintenance & property to keep Air conditioning, lighting, and computers fully functional at all times.• To request all Special service SSR and follow up for actions to ensure seamless service to our customers e.g special meals, wheelchairs, advance seat request.
• Empathize with customers who have been misconnected, denied boarding, delayed fl ights by rerouting, rebooking as per approved procedures.
• To strive to resolve any customer complaints and escalate to Customer Relation and follow up feedback.
• Be a role model in providing professional customer care to our customers.• Correctly communicate KQ products, schedules & fares so as to maximize on sales and meet set revenue targets within the shops/outlets while observing good CRS practices to reduce on costs. Ticketing• Responsible for the team ticket issuance in the outlet by observing all approved tariff schedule and fares to maximize on revenue and reduce on unnecessary billing by other carriers.
• Ensure passenger ticket-correct booking class and seasonality and correct names per passport. 
• Corporate ticket-against approved discounts and Contacts b) Group’s tickets- Against approved groups fare by RM. c) IATA Travel agents’ tickets-Against EMDs d) Excess baggage EMDs-Against approved rates. e) Staff Rebates-against approved i-Pride authorizing class of Travel, Routing, and staff names /dependant. f) Other Airlines tickets – Against approved IATA RES 788. g) Stretcher case handling and ticket-as per policy h) UMNR ticket and handling-as per policy i) CREW tickets-as per approved list from crew scheduling. j) EMDs for Last minute upgrade-as per approved levels by Revenue Management. k) Package Tickets-As per communicated levels by KQ holiday. l) KL/AF/DL/PW tickets- As per GSA agreements. Reports• Prepare and produce Daily/weekly/monthly sales reports to measure sales performance and account for all sales in the retail office. Sharing daily sales returns/reports with finance to ensure compliance in reconciling daily sales. Prepare and produce Daily/weekly/monthly reports on activities relating to IS,RM ,Security, Safety and Maintainance,
• Produce and reconcile daily sales report and sign off. 
• For Direct Corporate produce statistical information on weekly basis to assist in evaluating the effi ciency of the Team and to inform on service improvements. Sales• Create and Maintain Customer PROFILE data to assist in distribution of our special promotion .fares to maximize on sales.• Formulate and generate Sales improving processes and strategies to grow revenue Promote on-line processes ( on line booking, payment and check in ) to maximize sales• Generate ancillary revenue through sell of KQ merchandise and ancillary products e.g extra legroom seats• Promote KQ special segments products, e.g. Kool Flyers and Direct Portals, Msafiri Connect and NDC. Servicing all Loyalty program members (Flying Blue, Kool Flyers, etc) to increase sales
• Promote KQ Holidays Safety 
• To uphold safety and security standards for the office to safeguard company resources.
• Risk Management: Responsibility on card acceptance policy
• Adherence to the sales processes Safe custody of Cash in office
• Ensure screening and observation of covid protocols in the sales shop since this is a public place.
• Documentation
• Processing /proration of refunds 
• Responsible for safe custody of accountable documents and filing of EMDs/Ticket copy for audit purposes.
• Preparing and sending proforma invoices to customers.
• Documentation of company assets within our offices Planning & Administration
• To prepare and administer the shift/leave roster for optimal utilization of staff and resources
• Ensure all administrative matters in offi ce are handled as per KQ policy and regulations (Offi ce equipment maintenance, valid licenses, cost cutting cleanliness, uphold KQ brand image) for business continuity.
• Enhance correct CRS usage and queue management to reduce cost
• Conduct staff appraisals as per KQ’s policy to measure staff performance
• To undertake induction, training, and development of new and existing team members.
• To provide Coaching to each staff within the team and updated feedback from both parties. 
• To maintain daily opening/closing approved timings for the offi ce while allocating resources appropriately.
• To ensure all staff have the systems / tools/ stationery required for them to perform their duties
• To identify ideal Processes and Procedures for Sales offi ce Activities to assist in Agent training and implementation of the same• Perform any other duty as maybe assigned• Sustain standards in the outlets.

Job Requirements        

• Bachelor’s degree plus 2 years Sales experience.OR Diploma in a business-related field plus 4 years Sales experience
• 2 years of experience in Fares and ticketing
• Expertise knowledge in Sales and Ticketing processes
• Demonstrated product and market knowledge
• Negotiation Skills
• Good communication and presentation skills

Detailed Description        
Principal Accountabilities (Responsibility) 

• Type and reproduce training notes, examination and course reports for efficient running of the training programmes. 
• Process training certificates for all trainings done Maintain an accurate record of course participants in compliance with the KCAA and Kenya airways requirements Keep a filing system for all course reports, trainee certificates and office correspondences and documents for ease of retrieval Ensure availability of office and training supplies for efficient and effective office and training operation. 
• Keep an accurate and updated catalogue of library textbooks and manuals.
• Perform library documents / data amendments. 
• Communicate to business customers, staff and other stake holders for effective public relations and customer relations. 
• Handle and attend to customers enquiries for efficient and effective office and training operations.

Job Requirements        
Qualification (Minimum) 

• KCSE certificate – aggregate grade C+ with C+ in English. 
• Diploma in secretarial/office administration. 
• Computer literate and able to use word processing and spreadsheets Programs- preferably ms-windows, ms- word and ms- excel Office Management III Or Office Administration & Management III Secretarial Duties Office Practice Shorthand III (100 wpm) Years of Experience (Minimum) Demonstrated work experience as a Personal Secretary or comparable position in the Public Service or private institution for a minimum period of three (3) years

Detailed Description        

• Hub Control Centre HCC 
• To ensure efficient usage of manpower and systems through accurate planning, trouble- shooting and deployment of resources as well as the smooth roll-out of HCC projects 2. Develop and optimize communication process between the consolidated IOCC, Outstations and JKIA stake holders for effective network operation. 
• Focus on 48hrs Window planning for Hub in liaison with Manager Operations Control and other operations stake holders for efficient flight operations. 4. Coordinate and track the turn-around activities at JKIA efficient hub operations 5. Develop KPIs, Reporting and analysis tools for the hub control center 6. Improve the cooperation of KQ and external departments to reduce the impact of irregular operations. 7. To provide for an efficient and effective organizational structure to deliver agreed scope and standard of service. 8. To ensure efficient usage of manpower and systems through accurate planning, trouble- shooting and deployment of resources as well as the smooth roll-out of HCC projects. 9. To liaise with relevant authorities and ensure conformity with all regulatory requirements and organization standards. 
• Ensure risk Management process is applied throughout the Kenya-airways hub operations. 
• Responsible for planning for Budget for HCC section. 
• Ensure all non-Compliance from an evaluation or audits are closed within time frame provided. Motor Transport Operations MTO 
• Ensure a safe and cost effective delivery of company motor transport services to agreed scope and standards. 
• Plan and provide resources, shift controllers/coordinators, drivers, and serviceable vehicles in order to provide Safe, sufficient, efficient and timely transportation for internal and external customers. 
• Monitor and ensure the validity of personnel and vehicle documents to ensure compliance with statutory regulations 16. Providing guidance for the proper use and safe operation of Motor Vehicles in KQ network. 17. Monitor, report and carry out preliminary investigations of motor transport related incidents and accidents to ensure management of safety and to safeguard company risk exposure. 
• Control and oversee activities of contracted third-party Service providers. 
• Prepare and analyse periodic Performance Reports for transport service providers for Management action. 20. Establish and maintain Fleet Management system and records for Motor Vehicles. 
• Ensure that only authorized Personnel are allowed to drive Company Vehicles. 
• Conduct and aid periodic evaluation of Motor Vehicle management Program and recommend adoption of effective systems. 23. Ensure that all safety requirements for Motor Vehicles are fully complied with to the extent applicable. 
• Coordinate and facilitate driving competency tests for Staff and non-Staff seeking company authorization to drive Motor Vehicles. 25. Implement a training program for KQ and Contracted drivers. 26. Implement measurers to ensure company motor vehicles are used for official purposes only. 
• Budget and manage motor transport costs. 
• Liaise with ground maintenance division and contracted maintenance providers for effective maintenance of company vehicles. 29. Validate and recommend staff that require and qualify for car allowance and commuter allowance or eligible for company transport.

Job Requirements        
University degree in Business or Science Discipline. 

• 7 Years’ experience in airline ground or flight operations or transport operations with at least 3 years in managerial level 
• Diploma in transport Management an added advantage 
• Strong analytical and IT skills. 
• Strong numerical skills. 
• Attention to detail. 
• Excellent organizing and planning skills. 
• Financial awareness. 
• Strong Leadership skills. 
• Excellent Communication & Interpersonal skills. 
• Ability to work under pressure with minimum supervision

Key responsibilities:

• Create a well-informed cloud strategy and manage the adaptionprocess.
• Regularly evaluate cloud applications, hardware, and softwareand respond to technical issues in a professional and timely manner.
• Work, in coordination with the IT Division to develop andsupport cloud, windows or UNIX infrastructure.
• Offer guidance in infrastructure movement techniques includingbulk application transfers into the cloud.
• Identify the top cloud architecture solutions to successfullymeet the strategic needs of the Company.
• Work closely with IT Security to monitor the Company’s cloudprivacy.
• Creating, modifying, and deleting user accounts, groups,computer accounts, organizational units (OUs), and other objects in thedirectory service database.
• Maintaining a database of all users in the organization andtheir respective rights and privileges within the network.
• Designing and implementing security policies that conform toindustry best practices and align with organizational risk managementobjectives.
• Manage performance of ICT Infrastructure and applications toensure that the systems work as designed and perform consistently and reliably,to meet Business SLAs.
• Monitor ICT Infrastructure performance including logs, events,and maintenance of general systems health, in order to provide proactive remedialsupport.
• Plan and implement timely product upgrades, antivirus updates,routine preventive measures and patch releases for ICT assets.
• Plan and design systems that run mission critical businessapplications and implement upgrades when necessary. Recommend replacement and acquisitionof new ICT Infrastructure.
• Management, support, and resolution issues related to DNS,DHCP, Active Directory authentication and LDAP configuration issues
• Research and evaluate external technical trends &developments and evolving industry standards concerning technologies affectingserver load balancing, virtualization, security, client/server and otherplatforms and their
• application to business systems.
• In conjunction with other business units, provide support ontechnical planning issues and initiatives.
• Attend to system failures and resolve/coordinate resolution ofissues. Install, support, and maintain hardware and software infrastructure,provide training and technical support for users and handle queries from themand resolve any issues raised.
• Assess/evaluate vulnerabilities and security risks andimplement the necessary security measures. Mitigate threats to informationresources.
• Establish and maintain business relationships with vendors,consultants and other outside entities providing services to the company, toensure timely performance of their services.

Job Requirements        

• BSc in Information Technology
• KCSE C+
• Qualifications in Microsoft, Oracle, VMware and Cloud Technologies
• Experience with storage area networks, WAN acceleration, virtualization
• 7 years in system administration in a similar environment

Additional Details        

• Other Skills
• ITIL certification
• Extensive Technical Knowledge
• Excellent Management Skills