Background

The role is within the automotive lubricants retail industry, focusing on promoting and selling a full range of lubricants to various clients in Kahawa West and nearby areas.

Duties and Responsibilities

Sales & Business Development

• Actively promote and sell the shop’s full range of lubricants including engine oils, gear oils, ATF, hydraulic oils, coolants, greases, and specialty products.
• Approach garages, mechanics, bodaboda operators, car wash stations, and spare parts shops within Kahawa West and nearby areas to generate new sales opportunities.
• Execute daily sales follow-ups with potential clients to convert leads into repeat customers.
• Work towards achieving weekly and monthly sales targets set by management.

Customer Engagement & Product Advisory

• Welcome and assist walk-in customers with accurate technical advice on lubricant selection based on vehicle type, OEM specifications, viscosity grade, and application.
• Explain the benefits, performance differences, and maintenance intervals of various lubricant brands.
• Handle customer queries and provide after-sales support to ensure customer satisfaction and retention.

Shop Operations & Merchandising

• Ensure the shop is well-organized, clean, and products are properly displayed and labeled.
• Conduct daily product checks to ensure shelf stock is adequate and items are rotated according to expiry or manufacturing dates (FIFO method).
• Assist in stock receiving, unpacking, labeling, and arranging new deliveries.

Inventory & Stock Management

• Monitor lubricant stock levels, fast-moving items, and slow-moving products, and report to management for timely reordering.
• Maintain updated inventory records and minimize stockouts or excess stock situations.
• Identify counterfeit products in the market and ensure only genuine lubricants are sold.

Sales Administration & Reporting

• Prepare daily, weekly, and monthly sales reports showing targets vs. achieved sales.
• Record all customer orders, invoices, and transactions accurately.
• Track credit customers (if applicable) and ensure timely follow-ups and reconciliations.

Market Intelligence

• Stay updated on automotive lubricant trends, customer preferences, and competitor pricing or promotions.
• Provide management with insights that can help refine pricing, product lineup, and sales strategies.

Brand Representation

• Uphold the shop’s reputation by delivering ethical sales practices and maintaining professionalism.
• Build strong relationships with customers, mechanics, and market influencers in the automotive service ecosystem.

Key Requirements Skills and Qualification

• Diploma in Sales & Marketing or a related field
• Must have prior experience selling automotive lubricants
• Strong understanding of different types of lubricants and their applications (engine oils, gear oils, hydraulic oils, greases, etc.)
• Excellent communication, negotiation, and customer service skills
• Ability to work independently with minimal supervision
• Strong organization skills and attention to detail
• Honest, self-motivated, and target-driven

• Actively promote and sell the shop’s full range of lubricants including engine oils, gear oils, ATF, hydraulic oils, coolants, greases, and specialty products.
• Approach garages, mechanics, bodaboda operators, car wash stations, and spare parts shops within Kahawa West and nearby areas to generate new sales opportunities.
• Execute daily sales follow-ups with potential clients to convert leads into repeat customers.
• Work towards achieving weekly and monthly sales targets set by management.
• Welcome and assist walk-in customers with accurate technical advice on lubricant selection based on vehicle type, OEM specifications, viscosity grade, and application.
• Explain the benefits, performance differences, and maintenance intervals of various lubricant brands.
• Handle customer queries and provide after-sales support to ensure customer satisfaction and retention.
• Ensure the shop is well-organized, clean, and products are properly displayed and labeled.
• Conduct daily product checks to ensure shelf stock is adequate and items are rotated according to expiry or manufacturing dates (FIFO method).
• Assist in stock receiving, unpacking, labeling, and arranging new deliveries.
• Monitor lubricant stock levels, fast-moving items, and slow-moving products, and report to management for timely reordering.
• Maintain updated inventory records and minimize stockouts or excess stock situations.
• Identify counterfeit products in the market and ensure only genuine lubricants are sold.
• Prepare daily, weekly, and monthly sales reports showing targets vs. achieved sales.
• Record all customer orders, invoices, and transactions accurately.
• Track credit customers (if applicable) and ensure timely follow-ups and reconciliations.
• Stay updated on automotive lubricant trends, customer preferences, and competitor pricing or promotions.
• Provide management with insights that can help refine pricing, product lineup, and sales strategies.
• Uphold the shop’s reputation by delivering ethical sales practices and maintaining professionalism.
• Build strong relationships with customers, mechanics, and market influencers in the automotive service ecosystem.

• Strong understanding of different types of lubricants and their applications (engine oils, gear oils, hydraulic oils, greases, etc.)
• Excellent communication, negotiation, and customer service skills
• Ability to work independently with minimal supervision
• Strong organization skills and attention to detail
• Honest, self-motivated, and target-driven

• Diploma in Sales & Marketing or a related field