Summary
Date Posted: Thursday, December 16, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
PURPOSE:
To achieve customer satisfaction through efficient and prompt claims settlement.

PRIMARY RESPONSIBILITIES:
• Register and analyse intimated claims and advise client on supporting claims documents;
• Appoint service providers where applicable;
• Analyze adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
• Process fully documented claims and referring any suspicious claims to the supervisor;
• Initiate reinsurance and third party recoveries (written demand letters);
• Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
• Process all service providers’ invoices and payment within the set standards;
• Issue discharge vouchers for all fully documented claims;
• Attend to customer queries and complaints promptly and professionally;
• Communicate risk improvement measures to the underwriter to take appropriate action;
• Follow up on claims payments and
• Prepare various claims analysis reports for clients and management consumption.

PERSON SPECIFICATIONS
Academic Qualifications
• Degree in business related field.
Professional Qualifications
• Part qualification in relevant professional field in IIK or ACII
Experience
• Up to two (2) years’ relevant experience

Skills and Attributes
• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Use the link below to apply.
https://cic.co.ke/job-application/

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