Vacancy title:
Customer Service

[Type: FULL_TIME, Industry: Retail, Category: Customer Service]

Jobs at:
Kilimall

Deadline of this Job:
Monday, June 15 2026

Duty Station:
Nairobi, Kenya | Nairobi

Summary
Date Posted: Tuesday, June 9 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background

Kilimall is a leading e-commerce platform in Africa, committed to providing a seamless online shopping experience for its customers. We are looking for a dedicated and customer-focused individual to join our team as a Customer Service representative. This role is crucial in ensuring customer satisfaction and maintaining our reputation for excellent service.

Responsibilities

• Manage and respond to live chat inquiries and support tickets.
• Handle inbound and outbound customer calls.
• Provide customer support through chat channels, ensuring timely and accurate responses.
• Manage WhatsApp chats and assist Us in making customer interactions smoother.
• Follow up on customer issues and inquiries to ensure prompt resolution.
• Attain the required Customer satisfaction rate.
• Attain daily clearance and response rate below 3 minutes.

Requirements

• Typing speed of 40 words per Minute.
• Degree or diploma in a Business-related Course.
• Experience in a similar role.
• Good Customer Service Skills.
• Good communication skills.

This is an immediate opening, and we are eager to find a candidate who is passionate about customer service and ready to contribute to our growing company.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Apply by sending your CV and a convincing cover letter clearly stating the subject heading "CUSTOMER SERVICE". Please state your current and expected remuneration in your CV, only shortlisted candidates will be contacted.

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