Our client, a leading retail company, is seeking to hire a Floor Supervisor to oversee and coordinate all day-to-day operations on the production floor. The successful candidate will be responsible for ensuring efficient workflow, maintaining product quality, supervising staff, and ensuring the timely delivery of client orders.

The ideal candidate is proactive, well-organized, and experienced in managing fast-paced operational environments. They must possess excellent leadership, communication, and problem-solving skills with the ability to drive performance and uphold quality standards.

Key Responsibilities

• Supervise and coordinate all floor operations, including production, packaging, labeling, and order fulfillment.
• Plan daily workloads and allocate duties to ensure smooth and efficient operations.
• Ensure all customer orders are processed accurately, packaged attractively, and dispatched on time.
• Maintain high standards of product presentation, quality, and consistency.
• Monitor and manage floor staff attendance, performance, and compliance with company policies.
• Conduct daily and weekly briefings to communicate work plans, priorities, and updates to the team.
• Maintain proper organization, cleanliness, and safety of the production floor.
• Liaise with procurement and inventory teams to ensure adequate stock of packaging materials and supplies.
• Track stock movement and assist with regular inventory counts and reconciliations.
• Support HR in staff supervision, onboarding, training, and disciplinary management.
• Enforce adherence to Standard Operating Procedures (SOPs) and health and safety guidelines.
• Address any operational bottlenecks or process inefficiencies promptly.
• Monitor workflow to identify areas for improvement and suggest process enhancements.
• Foster teamwork, motivation, and accountability among the floor staff.
• Collaborate with logistics and dispatch teams to ensure timely deliveries.
• Prepare and share daily, weekly, and monthly floor performance reports with management.
• Maintain high levels of professionalism, integrity, and customer focus in all activities.
• Support company projects and initiatives aimed at improving operational excellence.

Minimum Qualifications & Requirements

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Minimum of 2–3 years’ experience in a supervisory or floor management role, preferably in retail, gifting, or production environments.
• Strong leadership, organizational, and coordination skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with ERP or inventory systems is an added advantage.
• Ability to multitask, meet tight deadlines, and work under pressure.
• High attention to detail, accountability, and a problem-solving mindset.
• Must be flexible, reliable, and able to work in a dynamic team environment.

• Supervise and coordinate all floor operations, including production, packaging, labeling, and order fulfillment.
• Plan daily workloads and allocate duties to ensure smooth and efficient operations.
• Ensure all customer orders are processed accurately, packaged attractively, and dispatched on time.
• Maintain high standards of product presentation, quality, and consistency.
• Monitor and manage floor staff attendance, performance, and compliance with company policies.
• Conduct daily and weekly briefings to communicate work plans, priorities, and updates to the team.
• Maintain proper organization, cleanliness, and safety of the production floor.
• Liaise with procurement and inventory teams to ensure adequate stock of packaging materials and supplies.
• Track stock movement and assist with regular inventory counts and reconciliations.
• Support HR in staff supervision, onboarding, training, and disciplinary management.
• Enforce adherence to Standard Operating Procedures (SOPs) and health and safety guidelines.
• Address any operational bottlenecks or process inefficiencies promptly.
• Monitor workflow to identify areas for improvement and suggest process enhancements.
• Foster teamwork, motivation, and accountability among the floor staff.
• Collaborate with logistics and dispatch teams to ensure timely deliveries.
• Prepare and share daily, weekly, and monthly floor performance reports with management.
• Maintain high levels of professionalism, integrity, and customer focus in all activities.
• Support company projects and initiatives aimed at improving operational excellence.

• Strong leadership, organizational, and coordination skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with ERP or inventory systems is an added advantage.
• Ability to multitask, meet tight deadlines, and work under pressure.
• High attention to detail, accountability, and a problem-solving mindset.

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Minimum of 2–3 years’ experience in a supervisory or floor management role, preferably in retail, gifting, or production environments.