DUTIES AND RESPONSIBILITIES

Technical Support & Troubleshooting

• Provide first-line IT support to staff, including troubleshooting hardware, software, and network issues.
• Diagnose and resolve issues in healthcare-related software systems.
• Install, configure, and maintain computer systems, printers, and other ICT equipment.
• Ensure timely resolution of user queries and incidents.

System Maintenance & Administration

• Monitor system performance and carry out routine maintenance to ensure operational efficiency.
• Support user account management, email setup, and system access rights.
• Maintain ICT inventory including equipment, licenses, and accessories.

Network Support

• Assist in maintaining reliable local area networks (LAN), internet connections, and wireless connectivity.
• Support implementation of data backup systems and basic cybersecurity measures.

Documentation & Reporting

• Maintain accurate documentation of IT incidents, system configurations, and maintenance activities.
• Prepare periodic reports on ICT operations, support requests, and system performance.

Training & Capacity Building

• Provide basic ICT training to staff on system usage, security best practices, and new technologies.
• Offer user guidance for healthcare software tools.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business Information Technology (BBIT) or a related field
• At least 2 years of experience in IT support or a similar role
• Hands-on experience troubleshooting software used in health or organizational environments
• Basic understanding of healthcare systems or experience in healthcare administration is an added advantage

• Provide first-line IT support to staff, including troubleshooting hardware, software, and network issues.
• Diagnose and resolve issues in healthcare-related software systems.
• Install, configure, and maintain computer systems, printers, and other ICT equipment.
• Ensure timely resolution of user queries and incidents.
• Monitor system performance and carry out routine maintenance to ensure operational efficiency.
• Support user account management, email setup, and system access rights.
• Maintain ICT inventory including equipment, licenses, and accessories.
• Assist in maintaining reliable local area networks (LAN), internet connections, and wireless connectivity.
• Support implementation of data backup systems and basic cybersecurity measures.
• Maintain accurate documentation of IT incidents, system configurations, and maintenance activities.
• Prepare periodic reports on ICT operations, support requests, and system performance.
• Provide basic ICT training to staff on system usage, security best practices, and new technologies.
• Offer user guidance for healthcare software tools.

• Hands-on experience troubleshooting software used in health or organizational environments
• Basic understanding of healthcare systems or experience in healthcare administration is an added advantage

• Degree in Business Information Technology (BBIT) or a related field