Vacancy title:
Repair Supervisor
Jobs at:
BboxxDeadline of this Job:
02 December 2021
Summary
Date Posted: Thursday, November 18, 2021 , Base Salary: Not Disclosed
JOB DETAILS:
Reports to: Repair Manager
Location: Distribution Centre (RUIRU)
Purpose: As BBOXX continues to scale its business the equipment refurbishing workload is significantly increasing at distribution centers. A Repair Supervisor will manage the repair team and logistics officer in the repair room and will be a single report to the Repair manager (line). The Supervisor will be responsible for repair technician performance, through put, quality of repairs and reporting duties.
Responsibilities:
• Supervision of all aspects of the testing, repair and refurbishment process.
• Scheduling and monitoring of Technician activities
• Ensuring all processes conform to BBOXX policies and procedures
• Monitoring, implementation and recording of quality control processes
• Supervise and account for all stock management within Technical Department
• Training, coaching, development and appraisal of direct Technician reports.
• Reporting of any relevant issues, concerns, desired improvements, corrective actions, etc., to line Manager.
• Assist line manager and HR department in recruitment and disciplinary processes.
• Monitor repair center through put and suggest improvements
• Manage the disposal process
• Lead fire investigations along with the retail team in case of any fire incident and provide a report to the line manager and device team.
• Assist Repair technicians for product state change for products in the wrong product state
• Description of tasks:
• Daily team meeting to review, allocate and agree tasks.
• Prioritize activity daily and direct Technician’s duties.
• Communicate with Manager any issues that are or might affect departmental performance and for immediate remediation.
• Monitor and report any variance from BBOXX procedures including but not limited to repair process, refurbishment and stock.
• Follow up monitored units with the retail team
• Ensure the inventory of refurbish in for all products and main stock spare parts are updated in ERP at all times
• Ensure we dispose on monthly basis to clear the disposal location.
• Ensure adherence to quality control policy through inspection and checks on products available for reissue and monitoring of longer-term QC testing of solar charged CU’s.
• Manage daily stock movements and stock locations and report any discrepancies’ immediately to the line Manager.
• Act as mentor for Team and assist in training, development and assessment of Technicians through daily monitoring of their work performance.
• Ensure that all BBOXX reporting is timely, accurate and relevant. Work with BBOXX specialists to continually improve monitoring and performance data and reports.
• Advise line Manager of existing or future anticipated Technical HR requirements in anticipation of change in workloads, peaks in activity, etc.
• At least 20% of the repair supervisor time will be spent doing refurbishments to better understand the processes and be able to guide the repair team.
• Monitor spares and tools and ensure the repair team has all they need to carry out their duties.
Person Specification
• Technical degree (Electronics engineering or related fields)
• 3 years of experience in a technical position
• Problem solving skills and ability to understand new concepts
• Experience managing a team desirable
• Desire for self-improvement and career progression
• Proficient at using Microsoft computer software
• Positive attitude
• Honest and hardworking
• Must uphold transparency and integrity
• Organized
• Good communication skills
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree
Job application procedure
Use the link below to apply.
https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1192?c=bboxx
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