Summary
Date Posted: Wednesday, November 06, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. .

Job Responsibilities:
• Provide client support services in timely and accurate manner in person, on email or through telephone means. (Account Management)
• Handle client and Account Manager escalations and recommend corrective actions promptly including referring issues to the relevant departments. (Account Management)
• Compile and maintain records on client accounts and submit regular reports on follow up client issues. (Account Management)
• Assist the head of client services in monitoring the attendance and reporting of the account managers to the client sites. (Account Management)
• Conduct performance monitoring of the client accounts, assist in conducting quality assurance, and provide reports on turn- around times. (Account Management)
• Schedule regular client meetings and perform courtesy checks to collect client feedback and strengthen client relationships. (Account Management)
• Screen feedback and requests from clients and liaise with the relevant departments within the organization to provide solutions. (Account Management)
• Build and maintain close relationships with clients and coordinate the logistics of visits to client sites. (Account Management)

Job Skills: Not Specified

Job Qualifications:
• At least 3 years Human Resource professional experience- A must
• A bachelor’s degree or diploma in a business related course with Human Resources training
• Computer skills – must be proficient with Microsoft Office and project management software, e.g. Microsoft Project.
• Prior administrative or client services experience within a corporate organization may be strongly desired.
• A professional and friendly demeanor.
• Have a keen eye for detail and excellent time management skills.
• Excellent verbal and written communication skills.

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
Please send your Cv to recruitment@sheerlogicltd.com  by 11th November 2019 clearly marking the job position and the region i.e Nyanza or Western on the subject line.

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