Customer Service Rep Job at Corporate Staffing Services Ltd - Career Opportunity in Kenya
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1563 Days Ago
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Vacancy title:
Customer Service Rep

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

 

Jobs at:

Corporate Staffing Services Ltd

Deadline of this Job:
21st December 2019  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Tuesday, December 17, 2019 , Base Salary: Not Disclosed


JOB DETAILS:
Our client is a start-up fresh fruits and vegetables processing company. They seek to hire a Customer Service Representative who will manage customer queries and complaints. Gross Salary: 25k plus incentives based on performance. The Customer Service Rep will be asked to process orders, modifications, and escalate complaints across a number of communication channels. .

Job Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Handle inbound calls, emails, webinars, and respond efficiently to customer questions.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Managing and processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Monitoring social media for company mentions and engaging with customers where on different online platforms.
• Analytical and proactive approach to online engagements.
• Support the goals set in the marketing plan.


Job Skills: Not Specified


Job Qualifications:
• Diploma or relevant degree in customer service.
• Ability to stay calm when customers are stressed or upset.
• Should be computer-literate.
• 2 – 3 years’ experience working with customer support.
• Must be well organized and possess excellent telephone, computer, written and oral communication skills.
• Having problem solving skills.
• Must be detail oriented and sales-oriented.
• Be self-motivated and flexible.


Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

 

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Job application procedure
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the subject (Customer Service Representative) before 21st December 2019. Kindly indicate current/last salary on your CV.

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Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 21st December 2019
Duty Station: kenya
Posted: 17-12-2019
No of Jobs: 1
Start Publishing: 17-12-2019
Stop Publishing (Put date of 2030): 17-12-2065
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