Vacancy title:
Customer Service Rep
Jobs at:
Corporate Staffing Services LtdDeadline of this Job:
21st December 2019
Summary
Date Posted: Tuesday, December 17, 2019 , Base Salary: Not Disclosed
JOB DETAILS:
Our client is a start-up fresh fruits and vegetables processing company. They seek to hire a Customer Service Representative who will manage customer queries and complaints. Gross Salary: 25k plus incentives based on performance. The Customer Service Rep will be asked to process orders, modifications, and escalate complaints across a number of communication channels. .
Job Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Handle inbound calls, emails, webinars, and respond efficiently to customer questions.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Managing and processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Monitoring social media for company mentions and engaging with customers where on different online platforms.
• Analytical and proactive approach to online engagements.
• Support the goals set in the marketing plan.
Job Skills: Not Specified
Job Qualifications:
• Diploma or relevant degree in customer service.
• Ability to stay calm when customers are stressed or upset.
• Should be computer-literate.
• 2 – 3 years’ experience working with customer support.
• Must be well organized and possess excellent telephone, computer, written and oral communication skills.
• Having problem solving skills.
• Must be detail oriented and sales-oriented.
• Be self-motivated and flexible.
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified
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Job application procedure
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the subject (Customer Service Representative) before 21st December 2019. Kindly indicate current/last salary on your CV.
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