Summary
Date Posted: Thursday, November 21, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Our client is a Kenya’s leading spring mattress specialists. They seek to hire a vibrant and efficient Customer Service team leader who will handle client enquiries and develop strategies that the team will use to reach set goals. .

Job Responsibilities:
• Supervise all customer service operations carried out by the team.
• Manage the team to ensure excellent delivery of customer service
• Set standard operating procedure for the customer service team as well grow/mentor the team to become high performers
• Develop policies and structures for the customer service department
• Monitor online presence of the company on social media and e-commerce platforms
• Communicate effectively with customers in a professional and friendly manner
• Oversee orders made by the team and ensure effective delivery of goods to customers
• Liaise with sales team to resolve any sales related issues with customers/agents
• Coordinate with warehouse department on stock position of items, offloading details and delivery of the units to the customer..

Job Skills: Not Specified

Job Qualifications:
• A Degree in Communication/Business Administration /Marketing or a related field
• A minimum of two years of progressive working experience in customer service, PR, or administrative.
• A proactive person with good communication skills.
• Strongly service oriented person by nature
• A critical thinker and good problem solver.
• Ability to prioritize and meet deadlines.
• Must be conversant with computer applications (MS Office Word, Excel and internet
• Ability to be firm and proactive
• Can train the team & hold them accountable

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the subject (Customer Service Team Leader) before 27th November 2019.
Kindly indicate current/last salary on your CV.
N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted.

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