Vacancy title:
IT Applications Support Manager
Jobs at:
KCB BankDeadline of this Job:
26 February 2020
Summary
Date Posted: Tuesday, February 18, 2020 , Base Salary: Not Disclosed
JOB DETAILS:
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Technology Service Delivery Department is responsible for managing the delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations. .
Key Responsibilities:
• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels.
• Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems.
• Implement system changes through automation, process change, management solutions and training.
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
• Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters.
• Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
Job Skills: Not Specified
Qualifications;
• Bachelor’s degree in ICT or Related Field from a recognized university. A Master’s Degree will be added advantage.
• Professional qualifications such as MCSE or MCITP or related is required.
• 4 years supervisory experience in Information Technology with hands on experience in:
• Internet Technologies.
• Operating Systems.
• Database Management.
• Hardware Management.
• LINUX/UNIX Administration
• Experience with Banking Applications.
• Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems.
• Knowledge and experience in basic budgeting, contracting, purchasing practices, policies and procedures in an IT environment.
• Exceptional interpersonal skills including teamwork, facilitation and customer relationship skills.
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified
Work Hours: 8
{module 312}
Job application procedure
click here to apply
All Jobs
{module 316}
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.