IT Applications Support Manager Job at KCB Bank - Career Opportunity in Kenya
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Vacancy title:
IT Applications Support Manager

[ Type: FULL TIME , Industry: Banking , Category: Management ]

 

Jobs at:

KCB Bank

Deadline of this Job:
26 February 2020  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Tuesday, February 18, 2020 , Base Salary: Not Disclosed


JOB DETAILS:
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Technology Service Delivery Department is responsible for managing the delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations. .

Key Responsibilities:
• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels.
• Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems.
• Implement system changes through automation, process change, management solutions and training.
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
• Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters.
• Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.


Job Skills: Not Specified


Qualifications;
• Bachelor’s degree in ICT or Related Field from a recognized university. A Master’s Degree will be added advantage.
• Professional qualifications such as MCSE or MCITP or related is required.
• 4 years supervisory experience in Information Technology with hands on experience in:
• Internet Technologies.
• Operating Systems.
• Database Management.
• Hardware Management.
• LINUX/UNIX Administration
• Experience with Banking Applications.
• Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems.
• Knowledge and experience in basic budgeting, contracting, purchasing practices, policies and procedures in an IT environment.
• Exceptional interpersonal skills including teamwork, facilitation and customer relationship skills.


Job Education Requirements: Not Specified


Job Experience Requirements: Not Specified


Work Hours: 8

 

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Job Info
Job Category: Computer/ IT jobs in Kenya
Job Type: Full-time
Deadline of this Job:  26 February 2020
Duty Station: Nairobi
Posted: 18-02-2020
No of Jobs: 1
Start Publishing: 18-02-2020
Stop Publishing (Put date of 2030): 18-02-2065
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