Summary
Date Posted: Tuesday, June 09, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Operations Analyst .

Responsibilities
Great customer service skills, excellent communicator, good understanding of the shipping industry, eCommerce, sales and marketing and computer savvy.
• Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
• Ensure real time status updates of all client requests across all service areas
• Able to market the company to include attending events to promote the company
• Work with sales/marketing staff to convert prospects into actual and satisfied users.
• Provide an exceptional customer experience to all clients – online, over the phone and in person
• Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages
• Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met
• Ability to examine online stores and successfully complete purchase requests
• Familiarity with the operations in the shipping industry, to include but not limited to, pick ups, drop offs, Bill of Laden, Commercial Invoice, etc
• Ability to comfortably use computers, a variety of mobile devices and Microsoft office applications to include navigating web pages and apps.
• Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.
• Excellent customer service and able to professionally interact with customers in person and over the phone
• Able to quickly learn new programs and processes

Job Skills: Not Specified

Qualifications
• Bachelor’s degree in business, marketing, economics or related field.
• Experience andcommitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
• Able to work with little to no supervision

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
Interested applicants should send their CV, other supporting documents and 3 referees to careers@aquantuo.com 

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