Summary
Date Posted: Tuesday, February 04, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we've employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. ​​ We help unlock opportunity for low-income people by sourcing data projects from some of the world's largest companies. Our industry-leading services help our clients achieve their business goals, while radically altering the life trajectory of our workers, who earn a living wage and lift themselves out of poverty. As a Quality Manager, you will be responsible to ensure that all work flow meet quality standards before submission. You will be expected to understand client expectations and needs, outlining quality standards and developing quality control processes. .

Key Responsibilities
• Implement a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs
• Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems
• Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and global stakeholders
• Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
• Assess and prioritize the top-quality issues affecting the teams in your office across all decision-making channels
• Quantify business cases and drive cross-functional partners to change our systems, processes and policies to achieve better outcomes
• Drive investigation of highly sensitive issues affecting your office, working with teams and leaders across client platform to understand what happened and why.
• Stay connected with how our support ecosystem is evolving and help head off quality issues before they begin, as the client's products and communities change and grow..

Job Skills: Not Specified

  Minimum Qualifications
• Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams in a dynamic environment
• 5+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
• Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus
• Project management certification (PMP, Prince2, etc.) is a plus
Preferred Qualifications
• Proven track record of collaborating with cross-functional groups to produce results
• Demonstrated ability to perform well in a rapidly changing and extremely global team
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
• Experience with Tableau/Power BI or other similar tools is a plus
• Excellent communication skills
• Strong critical thinking and exceptional problem-solving skills
• Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
• Passion for our mission of ensuring a world class support experience for our community

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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