Deadline of this Job: 14 October 2022
Essential Duties:
• Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
• Full understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs
• Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
• Liaison with other departments to resolve customer issues
• Communicate effectively and with a positive tone with peers and your manager
• Contribute to a high-performance and friendly workplace culture
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
• Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
Essential Duties:
• Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
• Full understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs
• Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
• Liaison with other departments to resolve customer issues
• Communicate effectively and with a positive tone with peers and your manager
• Contribute to a high-performance and friendly workplace culture
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
• Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
Deadline of this Job: 15 October 2022
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent. He/she will be responsible for assisting current and new clients in activations and upgrades.
Key Responsibilities
• Checking mails for new activation assignments.
• Working on completing the content for the activations assigned (store and menu creation)
• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
• Checking if there’s any priority in terms of on-boarding
Other Vacancies
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent. He/she will be responsible for assisting current and new clients in activations and upgrades.
Key Responsibilities
• Checking mails for new activation assignments.
• Working on completing the content for the activations assigned (store and menu creation)
• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
• Checking if there’s any priority in terms of on-boarding
Other Vacancies
Deadline of this Job: 13 October 2022
Deadline of this Job: 13 October 2022