Deadline of this Job: 01 November 2022
The Senior Customer Experience Agent is responsible to actively build strong relationships with reefer customers, gain understanding of their business, ensure excellent customer experience whilst maximizing sales opportunities to deliver business results. This includes collaborating with internal teams for seamless end to end shipment delivery.
Take the lead in driving different initiatives with a focus on identifying insights, influencing change, establishing structures that enable the learning to be embedded within the team and continuous improvement.
Main Accountabilities:
• To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and collaborating with internal teams.
• Full understanding of customers’ needs, requirements, and business drivers
The Senior Customer Experience Agent is responsible to actively build strong relationships with reefer customers, gain understanding of their business, ensure excellent customer experience whilst maximizing sales opportunities to deliver business results. This includes collaborating with internal teams for seamless end to end shipment delivery.
Take the lead in driving different initiatives with a focus on identifying insights, influencing change, establishing structures that enable the learning to be embedded within the team and continuous improvement.
Main Accountabilities:
• To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and collaborating with internal teams.
• Full understanding of customers’ needs, requirements, and business drivers
Deadline of this Job: 25 October 2022
Qualifications:
• Diploma in customer service or a related field
• 1+ years experience in Vendor Managent or Customer Services
• Able to onboard new vendor in a customer database
• Maintain record management for potential and existing customers
• Conduct product training to new vendors for familarization
Qualifications:
• Diploma in customer service or a related field
• 1+ years experience in Vendor Managent or Customer Services
• Able to onboard new vendor in a customer database
• Maintain record management for potential and existing customers
• Conduct product training to new vendors for familarization
Deadline of this Job: 31 October 2022
Your Job
As a supervisor you will support the team manager in managing a team of Claims Analysts. Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering. Your role includes:
• Accountable to review and assess inventory levels co-ordinating daily allocations and planning ahead to maximise staffing levels to maximise results.
• Accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s; Attending KPI calls can help you to achieve this.
• Recommending and implementing innovative strategies to improve efficiency and provide excellent customer service
• Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
• Being responsible for follow-up of capacity planning and absences in close cooperation with HR
Other Vacancies
Your Job
As a supervisor you will support the team manager in managing a team of Claims Analysts. Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering. Your role includes:
• Accountable to review and assess inventory levels co-ordinating daily allocations and planning ahead to maximise staffing levels to maximise results.
• Accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s; Attending KPI calls can help you to achieve this.
• Recommending and implementing innovative strategies to improve efficiency and provide excellent customer service
• Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
• Being responsible for follow-up of capacity planning and absences in close cooperation with HR
Other Vacancies
Deadline of this Job: 31 October 2022
Deadline of this Job: 31 October 2022
Deadline of this Job: 31 October 2022
Deadline of this Job: 24 October 2022