Deadline of this Job: 03 November 2022
JOB PURPOSE
We are looking for a person with internal communications experience and a solid grasp of new technology who is excited to network with staff in 90+ countries to unite and inspire them, through innovative communications, to champion the organisation as one global community.
The role focuses on identifying, developing, and executing optimal technical and other communications solutions (infrastructure and channels) for reaching and connecting internal audiences at World Vision. The person most fit for this role would have strong technical knowledge of tools and digital delivery mechanisms for effective global communications, including SharePoint and Poppulo. They would also have experience and an appetite to assist in managing learning capability projects and platforms, and leading engagement among different networks of staff.
MAJOR RESPONSIBILITIES
• Recommend and employ communications best practices, effective technologies, and best software and delivery mechanisms to deliver internal communications and key communications projects.
• Manage and implement the technical delivery of stories, news, and updates to staff via the intranet, online newsletters, and other channels.
• Identify technical communications research, guidance, tools, and techniques for communicating organisational priorities and supporting team deliverables.
• Devise processes and efficiencies to deliver organisational storytelling on time
• Measure, evaluate, and report on communications activities, channels, and projects through the use of metrics, surveys, focus groups, and evidenced-based evaluations.
• Lead the communications network across all of World Vision’s offices to share resources and learning, and to promote alignment with global communications resources and guidance.
• Update, manage, and promote the Global Communications e-learning managing system.
• Assist in developing, designing, and promoting learning projects including e-courses for key communications capabilities.
• Support communications activities that engage and inspire staff at all levels.
QUALIFICATIONS FOR THE ROLE
• Performs systems and design thinking to explore, recommend, and develop innovative technical solutions for communications.
• Has experience in content and knowledge management.
• Has multimedia expertise.
JOB PURPOSE
We are looking for a person with internal communications experience and a solid grasp of new technology who is excited to network with staff in 90+ countries to unite and inspire them, through innovative communications, to champion the organisation as one global community.
The role focuses on identifying, developing, and executing optimal technical and other communications solutions (infrastructure and channels) for reaching and connecting internal audiences at World Vision. The person most fit for this role would have strong technical knowledge of tools and digital delivery mechanisms for effective global communications, including SharePoint and Poppulo. They would also have experience and an appetite to assist in managing learning capability projects and platforms, and leading engagement among different networks of staff.
MAJOR RESPONSIBILITIES
• Recommend and employ communications best practices, effective technologies, and best software and delivery mechanisms to deliver internal communications and key communications projects.
• Manage and implement the technical delivery of stories, news, and updates to staff via the intranet, online newsletters, and other channels.
• Identify technical communications research, guidance, tools, and techniques for communicating organisational priorities and supporting team deliverables.
• Devise processes and efficiencies to deliver organisational storytelling on time
• Measure, evaluate, and report on communications activities, channels, and projects through the use of metrics, surveys, focus groups, and evidenced-based evaluations.
• Lead the communications network across all of World Vision’s offices to share resources and learning, and to promote alignment with global communications resources and guidance.
• Update, manage, and promote the Global Communications e-learning managing system.
• Assist in developing, designing, and promoting learning projects including e-courses for key communications capabilities.
• Support communications activities that engage and inspire staff at all levels.
QUALIFICATIONS FOR THE ROLE
• Performs systems and design thinking to explore, recommend, and develop innovative technical solutions for communications.
• Has experience in content and knowledge management.
• Has multimedia expertise.
Deadline of this Job: 01 November 2022
Duties and Responsibilities
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.
Qualifications and Experience
• Between 21-35 years.
• Experienced English-Somali interpreters.
• Must be a Kenyan.
• Must speak fluent English and Somali languages.
• College education mandatory.
• Must be currently unemployed or working as a casual.
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• NSSF, NHIF and KRA pin is a requirement.
Duties and Responsibilities
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.
Qualifications and Experience
• Between 21-35 years.
• Experienced English-Somali interpreters.
• Must be a Kenyan.
• Must speak fluent English and Somali languages.
• College education mandatory.
• Must be currently unemployed or working as a casual.
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• NSSF, NHIF and KRA pin is a requirement.