Administrative jobs at Equity Afia Medical Centre - KISERIAN and Other Companies in Kenya

 
Deadline of this Job: 22 November 2022

Key Responsibilities
• Coordinate staffing resources, workloads, and priorities across all Admissions and Visa Application Support Section activities
• Assist in the development and maintenance of resources, policies, and procedures in support of the Admissions and Visa Application Support section
• Train and develop the Admissions and Visa Application Support Officers, and other staff as relevant, on policies and procedures relevant to the Admissions and Visa Application Support
• Represent the Admissions and Visa Application Support section internally and liaise with other sections and teams to ensure continual improvement in admissions and visa processing, technology, and communication.
• Performance Management of the Admissions and Visa Application Support Officers
• Establish and maintain relationships.
• Maximizing the probability of our applicants gaining successful admission into their preferred courses, and being granted student visas;
• Reducing application turnaround times for applicants, sub-agents, students, partners and staff;
• Helping our applicants achieve their objectives by providing pathways and options to those who do not, at the time of initial application, satisfy (their preferred) course admission or visa requirements;
• Increasing the transparency of our processes through a range of accessible and user-friendly self-service tools;

Deadline of this Job: 19 November 2022

Qualifications/Requirements
• Diploma in Front Office Administration/Business Administration/ Health records or an equivalent qualification
• At least two (2) years working in a service-oriented industry
• Basic accounting skills
• Computer proficient
• Customer service oriented

Deadline of this Job: 22 November 2022

You are leading the team that is the beginning of an exceptional guest experience. As a Revenue & Reservations Manager, you will make our guests feel welcome and reflect the exceptional experience when they arrive! Are you an individual with keen attention to detail and a gregarious personality looking to grow your skills in the area of reservations? We are seeking a highly energized, organized, passionate and professional leader to join our Reservations team.

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Reporting to the Cluster Director of Operations, responsibilities and essential job functions include but are not limited to the following:
• Coordinate all operations of the Reservations Department including recruitment, scheduling, training and employee development.
• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection of the guest revenue is maximised through up-selling by the reservations team.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, entering room lists and update accurate information in the system.
• Responsible to ensure that the Reservation Department’s Colleague Engagement Survey goals are met and exceeded.
• Ensure timely communication with other departments, individual guests and travel partners.
• Responsible for establishing individual and team objectives in accordance with revenue/reservation/hotel goals.
• Problem-solving and coaching staff in situations to ensure that guest expectations are met.
• Ensure the budget is adhered to relating to the areas of payroll, AV and office supplies.
• Attend and participate in Front Office communication meetings, Revmax, leadership, and Sales meetings.
• Working with the Revenue Management and Sales & Marketing to develop strategic action plans for the management of both transient and group revenue
• Participate in package development and implementation.
• Build and update rates and packages in Hotel systems.
• Conduct regular audits of Hotel systems and advertising tools ensuring accuracy of rates, package information and availability.
• Hotel liaison between reservations, our Global Reservation Center and Regional Sales & Revenue Team.
• Monitor & address inventory variances, managing issues when they arise

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