Deadline of this Job: 15 December 2022
JOB DETAILS:Job Summary
The job holder is responsible for;
• Carrying out analysis, categorization and escalation of issues reported.
• Preparing data correction scripts and attending Quality Assurance tests.
• Escalating enhancements and defects to developers and issues requiring clarification to business transformation offices
• Supporting iTax, DTD systems and integrations.
• Preparing and implementing user training/knowledge transfer programmes
• Providing general support to respective DTD business systems users by fulfilling general Level 2 user requests
Key Responsibilities
• Provides support to business lines by analysing escalated system issues and designing cost effective solutions that meet business requirements
• Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers
• Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards
• Analyzes trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy
• Identifies and proactively fixes system issues through monitoring and early detection of potential issues
• Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and communicates identified recommendations for incorporation
• Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets
• Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance
• Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
• Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies
• Ensures that tasks assigned are resolved within internal standards
• Coordinates user demos for automated processes and change requests
• Reviews training /knowledge transfer programmes and seeks approvals for implementation
• Coordinates user training and user support programmes
• Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
• Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.
Academic Qualifications
• Bachelor’s Degree in Economics and Statistics, Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field
Professional Qualifications
Required Certification
Professional Certification or Training in any one of the following areas is required:
• Systems Development i.e. Oracle Certified Associate, Java Programmer etc.
• Training or Certification in SQL.
Desired Certifications
Certification or training in any of the following areas will be an added advantage:
• Postgraduate Diploma in Tax Administration.
• Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server. Training in operating systems i.e. Windows, Linux or Unix.
• Business Systems Analysis i.e. CBAP Certification / Training
Relevant Work Experience/ Skills Required
• At least Three (3) years post qualification experience in systems analysis and support of large enterprise applications.
• Proven experience in supporting business applications. Experience in supporting tax administration systems will be an added advantage.
• Working knowledge of database management tools
• Working knowledge of structured programming and database design concepts
• Working knowledge in PL/SQL
• Working knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
• Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
• Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
• Working experience with scripting languages i.e. Structured Query Language (SQL) skills
• Working knowledge of systems design and modelling techniques & tools
• Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
Competencies Required
• Have good understanding of the KRA’s goals and objectives.
• Be resilient, focused, results oriented and a team player.
• Have strong analytical, diagnostic, decision making and problem solving skills.
• Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
• Have ability to pay attention to details and work under minimum supervision and for long hours.
• Have strong interpersonal, written and oral communication skills.
• Have good negotiation skills.
• Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
• Have Change management skills.
• Ability to interact confidently with users to establish what the problem is and explain the solution
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation and creativity
• High levels of integrity
Deadline of this Job: 16 December 2022
JOB DETAILS:As a Senior Software Engineer you are expected to play a leadership role designing, mentoring, reviewing and of course coding.
What you will do
• Ensure Multipass is easy and intuitive to use
• Architect new features and design the user experience
• Write high-quality code to create new features and fix bugs
• Review code and architecture as part of Canonical's engineering process
• Collaborate proactively with a distributed team
• Debug, track down and fix issues encountered by our users
• Foster the open source community and support customers when needed
• Travel internationally for up to two weeks, twice a year, for company events
A successful candidate will have
• Cross-platform development experience on macOS and/or Windows
• Expertise in modern C++ development
• Experience with software testing and test-driven development
• Extremely high personal standards for code quality, testing and design
• Knowledge of hypervisor technologies such as Hyper-V, VirtualBox, KVM, and QEMU
• Open source experience and involvement
• Knowledge of CI systems a plus
• Capacity to learn quickly about new systems and techniques
• Excellent communication skills in English - both verbal and written
• Bachelor's or equivalent in Computer Science, STEM or similar degree
Deadline of this Job: 08 December 2022
JOB DETAILS:Duties And Responsibilities
• Formulate and implement the business ICT strategies that are aligned to support corporate goals and objectives.
• Establish and direct the strategic and tactical goals, policies, and procedures for the ICT department.
• Participate in strategic and operational governance processes of the company as a member of the senior management team.
• Identifying and driving opportunities for the appropriate and cost-effective investment of financial resources in IT systems.
• Ensure implementation of appropriate digital & information governance systems which conform to legal and regulatory requirements and fit within the wider governance structure of the company.
• Develop, track, and control the information technology annual operating and capital budgets.
• Direct development and execution of the company’s ICT disaster recovery and continuity plan; ensure that disaster recovery plans are in place for all digital services and that these are routinely tested, weaknesses identified, and appropriate improvement plans developed and implemented.
• Develop and maintain an appropriate IT organizational structure that supports the needs of the business.
• Develop, implement and maintain customer service platforms to achieve effective service delivery.
• Participate in vendor contract negotiations for all software and hardware purchased for the company and ensure all acquisition and maintenance contracts are favourable to the company.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
• Champion information behavioral changes and digitization across the company so that data and information is valued, owned, appropriately managed, quality improved and better exploited in a timelier manner.
• Oversee monitoring and tracking of individual and department performance against established productivity and quality metrics.
• Enhance the technical expertise of staff and ensure there is systematic and adequate on-the-job training.
• Keep updated with trends, changes and best practices.
Qualification, Experience, And Skills
Minimum Qualifications:
• A Bachelor’s degree preferably in Computer Science, Information Technology or any IT related field.
• A Master’s degree in a Business-related field is an added advantage.
• Professional certification in ICT fields (Cisco, CISM, CISA, or similar certification) will be an added advantage.
Experience:
• At least 8 years' experience with not less than 3 years in a senior management position in a wide area network with recent responsibilities in IT infrastructure development.
• Experience in the design, implementation and commissioning of ERP systems will be a plus.
• Demonstrate an understanding and appreciation for all aspects of IT through progressive involvement in the application of ICT to business processes.
• Creates customer-focused transformation projects and develops customer-centric products.
• Learns from a large network of friends, associates and mentors.
• Focuses on the ‘why’ of technology.
• Builds high-achieving cross-functional teams.
• Proven ability to quickly grasp business risks and make sound decisions.
• In-depth knowledge of applicable laws and regulations as they relate to ICT.
Deadline of this Job: 15 December 2022
JOB DETAILS:Responsibilities
• Provide accurate and prompt on-the phone technical & troubleshooting support to clients
• Do computer repair, printer servicing and repair as well as the ETR machines.
• Generate daily activity and status reports in the ETR Department
• Participate in basic integration of TIMS devices
• Install and program ETR machines on behalf of the company.
• Service and repair of the machines.
• Offer technical sales services.
• Participate in TIMS devices basic trainings
• Timely responding to customers RFQs in the ETR department sharing daily and weekly reports
• Acknowledging, responding and resolving promptly to customers inquiries via phone, emails and chats
• Familiarizing yourself with company products to effectively respond to clients enquiries
• Keeping records of customer interactions, transactions, comments, complaints and solutions offered
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism
• Maintaining positive and professional attitude towards customer at all times
• Providing feedback on the efficiency of the customer service process
• Sharing daily follow up reports and departmental reports
• Managing and supervising staff in the ETR department on their daily activities
• Any other duty to be assigned by the management within the normal running of business operations
• Assisting in the generation of job cards and filing
• Any other duty assigned
Specific Job Knowledge, Skills and Abilities
• A bachelor’s degree/diploma in marketing, business IT and any other related field.
• Should be business oriented and quick to learn.
• Strong analytical, organizational and time management skills.
• Excellent team player, motivational, interpersonal, communication and customer service skills.
Deadline of this Job: 11 December 2022
JOB DETAILS:• The consultant will develop and maintain web pages for the project: (i) “Promoting biodiversity and sustainability in the agriculture and food sector through economic valuation (TEEB implementation)” in Brazil, China, India, Indonesia, Mexico, Malaysia and Thailand The consultant shall be under the overall supervision of the Head of Biodiversity and Ecosystem Services Branch (BESB) and report directly to Head of the Economics of Nature (TEN) Unit.
Duties And Responsibilities
In collaboration with the communications specialist, the consultant will provide the following services:
Activity 1: Maintain EU-PI TEEBAgriFood project websites
• As part of the cross-cutting TEEBAgriFood EU-PI funded project on knowledge sharing, outreach and capacity building, the consultant is to maintain a dedicated webpage for TEEBAgriFood country implementation. The website is intended to be a ‘one-stop-shop’ for each of the partner countries, and new content will be provided on at least a monthly basis. Sub-pages are to be maintained for all EU-PI partner countries (Brazil, India, China, Indonesia, Mexico, Malaysia and Thailand).
Activity 2: Regular maintenance of the segments of the TEEB website pertaining to the EU-PI project
• Update and maintenance of the WordPress platform and Content Management System (CMS), to ensure optimal functioning and browsing experience
• Conduct a monthly backup and maintaining copies
• Remove disables plug-ins, broken links and inactive themes
• Address troubleshooting problems, including bugs, viruses and undertake any security monitoring in order to prevent malware attacks or hacks from occurring
• Restore structure and content in case of failures
• Advise on additional features/functions that can improve the website look, feel and appearance and, where possible, integrate those features/functions
• Source and integrate visual artwork from stock photo and video libraries
• Edit pre-recorded video material
Activity 3: Support virtual participation at TEEB conferences and workshops through IT supportive tools
• Coordinate virtual conferences with technological expertise
• Record, edit and upload virtual sessions
Qualifications/special Skills
• A first level degree in¿Computer Science, Web development and Management, Geography, Fine Arts, Graphic Design or related subjects is required. An advanced degree in related fields would be an added advantage.
• A minimum of two (2) years of relevant work experience in the field of web development and management/graphic design/layout/publication/visual arts is required.
• Proven ability to work with latest graphic design software (e.g. Adobe Creative Suite) and ability to deliver timely and high quality results under tight deadlines is desirable.
• Excellent coordination skills, and an ability to follow instructions, work under pressure as a part of a team, or independently as required and ensure excellent attention to detail is desirable.
Deadline of this Job: 16 December 2022
JOB DETAILS:As Network Operations Technician, you will be responsible for installation, calibration, commissioning and maintenance of network hardware that includes KOKO Points, Smart Tanker, and Smart Depot units across Eldoret neighbourhoods with a goal of minimizing equipment breakdown through effective implementation of laid-out predictive and productive maintenance systems. This role is critical in delivering KOKO’s promise of network quality and uptime to customers.
What you will do!
• Carry out shop outlets technical inspections, installations, and test protocols, calibration and commissioning of KOKO Points
• Ensure all deployed network hardware conforms to respective quality and regulatory requirements and adherence to all installation, calibration, and maintenance schedules against set metrics
• Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and preventing a recurrence
• Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions, and schedules to meet daily targets and maintain high-quality outputs
• Continuously identify needs for improvement by conveying it to the line manager and/or engineering team to maintain high-quality work standards
• Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels, and performing regular maintenance
• Maintain customer satisfaction through professional conduct and engagements
• Ensure that the function operates in accordance with any Health, Safety, and Environmental policies and procedures
What you will bring to KOKO
• Bsc degree in Engineering or other technical fields
• A minimum of 2 years experience in field operations or a similar technical capacity.
• Ability to test, troubleshoot, service, and repair electronic equipment
• Working knowledge of plumbing repairs, maintenance processes, methods, and installation techniques
• Excellent analytical, and problem-solving skills and attention to detail
• Excellent written, verbal, and presentation skills
• A team player able to work effectively with others and independently with minimal supervision
Deadline of this Job: 16 December 2022
JOB DETAILS:In this role, you will support community initiatives with your technical skills and strong organizational skills. You can get into the trenches with developers to smooth processes and integrate community plans with Canonical plans for maximum impact. You can encourage and facilitate the creation of new technical projects that enhance the community contribution experience, and you can represent community interests to Canonical teams.
You will support and engage with volunteer developers in the Ubuntu community, addressing their concerns and helping them to create successful tools. You will help to ensure their success and the overall autonomy and sustainability of the project. This role is likely a good fit for someone with experience in DevOps, Software Development, Testing or QA, package management, container technology. You will definitely need to be technically skilled with Linux.
You will provide the content and technical support to ensure the community stays engaged and informed. This will include regular blog and social media posts about community initiatives, events, accomplishments, and collaborative efforts between Canonical and the Ubuntu community.
You will communicate effectively with developers and software engineers and represent not only the Ubuntu community but Canonical as a contributor to the wider Linux ecosystem. Our team attends conferences and expos, and talks about technical community projects and their development processes.
What you will do
• Collaborate proactively with a distributed team
• Write high quality content to promote and support community initiatives
• Discuss ideas and collaborate on finding good solutions to community problems
• Work from home with global travel 2 to 4 weeks for internal and external events
• Potential opportunity to travel more if you wish
• Nurture community contributions to Ubuntu
• Engage with the Ubuntu community through AskUbuntu, IRC, social media, conferences, etc
• Represent Ubuntu via speaking engagements at events and conferences.
Who you are
• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have experience with developer tools and open source projects
• You have a clear public record of accomplishments (talks, blog posts, GitHub, Twitter, etc).
• You have interest and experience with two or more of the following: Ubuntu Linux - kernel or userspace, DevOps, software development, testing and QA, package management, container technology
• You can work autonomously and assume full ownership of objectives as needed
• You can be flexible with your time and enjoy working with new technology in a fast-paced environment
• You are experienced working with open source communities and understand the workflow of volunteer contributors
• Nice to have / optional:
• Experience with community management
• Experience with Developer advocacy
• Experience as a software developer
• Examples of contributions to the Ubuntu Community
• Experience with contributing to open source projects
We offer
• Learning and Development opportunities and budget
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority pass for travel
• Flexible working option
Deadline of this Job: 16 December 2022
JOB DETAILS:We are looking for an experienced Dashboard Engineer to lead the development of data systems (Data, Dashboards, and Analytics) with 5 years of proven experience in creating enterprise-level systems dashboards using various technology and data sources. You will discover ways to organize, store and analyze data with attention to security and confidentiality.
The ideal candidate will have a strong understanding of databases and data analysis procedures. The goal is to ensure that informative dashboards that drive action are available to various stakeholders.
Minimum Qualifications
• Bachelor’s degree (or equivalent) in Computer Science Engineering, IT, Data science, or a related field
• 5 years of hands-on experience and strong knowledge about the design and development of dashboards using tools such as Superset, Tableau, PowerBI, Angular, Qlikview, Qliksense, etc.
• Strong proficiency in query and reporting tools as well as MSSQL, PostgreSQL, MySQL, and CouchDB database technologies
• Comfortable with advanced analytics tools such as Advanced SQL, Pandas, R, etc.
• Scripting proficiency in python etc. is desirable
• Basic Linux skills
• Ability to take lead in the data synthesis process, solution design, and creation of actionable insights, implications, and recommendations to address the program/business issues
• Very strong verbal and written communication skills
• Ability to structure & solve business problems, innovating, where required
Responsibilities
• Design, development, and maintenance of user-friendly, visually intuitive, and customizable dashboards (as well as automated reports, presentations, reporting templates, etc.), which are robust, reliable, scalable, and dynamic by querying, processing, and analyzing the underlying data (program as well as internal) using tools or combination of tools such as Klipfolio, Superset, Tableau, Angular, PowerBI, Qlikview, Qliksense, etc.
• Provide dashboard views that reflect KPIs as identified by the involved stakeholders to support effective program delivery and execution as well as decision-making within the organization through easy-to-consume, insightful, actionable, data-driven insights and identifying the key themes and patterns from the dataset.
• Work with GSE engineers and other stakeholders to design, develop and establish a reliable and robust data infrastructure including a data pipeline and data warehousing solution with a view to realizing the organizational vision around data use for informed and timely decision making
• Work with other health teams and designers to understand, clarify and document partner data analysis and reporting needs. Provide guidance and insight on data visualization options for dashboard design.
• Work with the support and M&E teams to enhance data collection structures and procedures to include information that is relevant for building analytic systems
• Building/developing component-based web apps to integrate multiple sources of metrics/tools
• Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects
• Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades, etc.)
• Ensure digital databases and archives are protected from security breaches and data losses
• Troubleshoot data-related problems and authorize maintenance or modifications.
Deadline of this Job: 14 December 2022
Deadline of this Job: 07 December 2022
Deadline of this Job: 13 December 2022
Deadline of this Job: 06 December 2022
Deadline of this Job: 06 December 2022
Deadline of this Job: 14 December 2022
Deadline of this Job: 16 December 2022