Job Purpose Statement
To provide prompt, personalized and efficient customer service to the Personal Banking Customers, deepen existing customer relationships through cross sell thereby increasing customer share of wallet with the Bank.
Key Accountabilities (Duties and Responsibilities)
Customer Service 50%
• Provide customers with personalized service to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
• Ensure clients are aware of all the Privileges & Solutions offered under Private Banking
• Manage and control the operations of the Private Banking Lounge to maintain the Centre as both an aesthetically pleasing and comfortable lounge
• Ensure clients are aware of all other financial services offered by the bank
• Use systems effectively for customer contact management, sales and service activity
• Ensure delivery of service promise and practice brand values
• Minimize client attrition
• Ensure set Complaint Management processes are followed and TATs are met
Financial 20%
• Maximize uptake of products by existing and new customers through lead generation, courtesy calling and cross selling of bank products.
• Source new business from clients through referrals, marketing activities and personal contacts • Identify and recommend business development opportunities
• Customer profiling in conjunction with the segments Relationship Managers for possible upgrades to different segments
Other Vacancies
Deadline of this Job: 08 January 2023