Deadline of this Job: 17 January 2023
We are seeking to recruit a Customer Service Executive to join our Enterprise Business Center team. The ideal candidate will have a strong commitment to providing excellent customer service and will be experienced in handling inquiries and complaints related to both print and digital publications.
Key Responsibilities and Duties:
• Responding to customer inquiries and complaints in a timely and professional manner;
• Providing accurate information to customers about our print and digital publications, including size, positioning, pricing, advertising options, and publication dates;
• Resolving customer issues and concerns related to our publications to their satisfaction;
• Identifying and escalating issues as needed;
• Tracking and reporting on customer interactions and feedback;
• Planning the advertisement layout in the publishing system (DTI);
• Maintaining a high level of product and service knowledge, including staying up-to-date on industry trends and developments.
Qualifications, Experience & Skills:
• Bachelor's degree in business, communications, or a related field;
• At least three (3) years' experience in customer service or a related role, preferably in the media industry;
• Excellent communication and interpersonal skills;
• Strong problem-solving and conflict resolution skills;
• Knowledge of customer service best practices and procedures, with a focus on the media industry;
• Ability to work well under pressure and handle multiple tasks simultaneously;
• Proficiency in Microsoft Office;
• A team player with a positive attitude and a passion for the media industry.
We are seeking to recruit a Customer Service Executive to join our Enterprise Business Center team. The ideal candidate will have a strong commitment to providing excellent customer service and will be experienced in handling inquiries and complaints related to both print and digital publications.
Key Responsibilities and Duties:
• Responding to customer inquiries and complaints in a timely and professional manner;
• Providing accurate information to customers about our print and digital publications, including size, positioning, pricing, advertising options, and publication dates;
• Resolving customer issues and concerns related to our publications to their satisfaction;
• Identifying and escalating issues as needed;
• Tracking and reporting on customer interactions and feedback;
• Planning the advertisement layout in the publishing system (DTI);
• Maintaining a high level of product and service knowledge, including staying up-to-date on industry trends and developments.
Qualifications, Experience & Skills:
• Bachelor's degree in business, communications, or a related field;
• At least three (3) years' experience in customer service or a related role, preferably in the media industry;
• Excellent communication and interpersonal skills;
• Strong problem-solving and conflict resolution skills;
• Knowledge of customer service best practices and procedures, with a focus on the media industry;
• Ability to work well under pressure and handle multiple tasks simultaneously;
• Proficiency in Microsoft Office;
• A team player with a positive attitude and a passion for the media industry.