Customer service Jobs at Nairobi ENT Clinic and The County Government of Uasin Gishu


Deadline of this Job: 18 January 2023
JOB DETAILS:

The job holder is expected to offer complementary customer experience, ensure prompt and accurate patient registration and reception area management.

Qualifications
• Diploma in Front Office Operations/Business Administration or a degree in a business related field.
• Two years of experience in a customer service/reception environment, primarily focused on customer care.
• Excellent organization and time management skill.
• Ability to maintain productivity under pressure and to multitask effectively.
• Tact, diplomacy and sensitivity.
• Strong written and verbal communication skills
• Knowledge/experience in management information systems.
• Must be computer literate with excellent skills in computer packages

Job Description
• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients.
• When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and procedures.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Performs other duties as may be required.


Deadline of this Job: 27 January 2023
JOB DETAILS:
Requirement for Appointment
• Diploma in Customer care/ Public Relations/Business Administration, Communication or its equivalent from a recognized institution.
• Pleasant personality & Good interpersonal skills and People Management skills.
• Knowledge & Competencies of Computer skills.

Duties and Responsibilities
• Assist in handling various routine inquiries received by phone and emails from internal and external stakeholders (Telephone management).
• Assist in directing queries to relevant officers and ensuring that feedback is given promptly.
• Assist in registering and handling customer complaints.
• Receiving walk-in clients.
• Capture and update Client’s data/ office records.
• Respond to clients enquiries through phone calls, messages and emails.