Bollard was established in September 2016, to provide professional HR support for SMEs through tailormade solutions. We work with our clients through need identification, solution design and deployment. In this Volatile, Uncertain, Complex and Ambiguous business environment, we believe in close partnership with our clients. This has enabled us walk with t...

JOB PURPOSE

To coordinate accurate and timely order fulfilment by managing order processing, reserved orders, picking and packing coordination, dispatch documentation, and fulfilment records. The role ensures that customer and internal orders are processed accurately, outstanding orders are monitored, and the relevant teams are coordinated to meet agreed deadlines.

KEY RESPONSIBILITIES

Order Processing & Fulfilment Coordination

• Receive, review and process order documentation in accordance with approved procedures and required timelines.
• Verify order details, item codes, quantities, specifications and any special instructions before fulfilment.
• Coordinate order picking, allocation, packing and preparation for dispatch with the relevant stores and dispatch teams.
• Check that picked items and quantities match the order and supporting documentation before handover.
• Monitor order status and follow up on pending, incomplete or delayed orders.

Reserved Orders & Stock Allocation

• Maintain accurate records of reserved orders and ensure allocated stock is clearly identified in the approved system or process.
• Coordinate with inventory staff to confirm stock availability before committing to fulfilment timelines.
• Monitor reserved stock and follow up on orders awaiting completion, collection or dispatch.
• Escalate stock shortages, allocation conflicts and unauthorised changes promptly.

Dispatch Documentation & Handover

• Prepare, check and maintain order-related documents, including picking lists, delivery notes and dispatch records, as applicable.
• Ensure orders are handed over to dispatch with complete and accurate documentation.
• Coordinate with the Dispatch Officer and relevant teams on delivery priorities, urgent orders and outstanding issues.
• Maintain traceable records of order release, dispatch handover and any changes or exceptions.

• Receive, review and process order documentation in accordance with approved procedures and required timelines.
• Verify order details, item codes, quantities, specifications and any special instructions before fulfilment.
• Coordinate order picking, allocation, packing and preparation for dispatch with the relevant stores and dispatch teams.
• Check that picked items and quantities match the order and supporting documentation before handover.
• Monitor order status and follow up on pending, incomplete or delayed orders.
• Maintain accurate records of reserved orders and ensure allocated stock is clearly identified in the approved system or process.
• Coordinate with inventory staff to confirm stock availability before committing to fulfilment timelines.
• Monitor reserved stock and follow up on orders awaiting completion, collection or dispatch.
• Escalate stock shortages, allocation conflicts and unauthorised changes promptly.
• Prepare, check and maintain order-related documents, including picking lists, delivery notes and dispatch records, as applicable.
• Ensure orders are handed over to dispatch with complete and accurate documentation.
• Coordinate with the Dispatch Officer and relevant teams on delivery priorities, urgent orders and outstanding issues.
• Maintain traceable records of order release, dispatch handover and any changes or exceptions.

• Order processing
• Fulfilment coordination
• Picking and packing
• Dispatch documentation
• Record keeping
• Stock allocation
• Inventory management
• Communication
• Coordination

• Diploma
• Vocational