Airport Representative
2025-06-03T06:44:57+00:00
Africa Safari Trips
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https://africasafaritrips.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Entertainment & Travel
2025-06-06T17:00:00+00:00
Kenya
8
Airport Representative at Africa Safari Trips
Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda).
Key Responsibilities
- Meet and greet clients upon arrival at the airport with clear signage.
- Confirm guest identities and verify their booking and transfer details.
- Assist guests with immigration formalities (if necessary), baggage collection, and customs clearance.
- Liaise with drivers and transport providers to ensure timely and efficient transfers to hotels or designated destinations.
- Communicate any changes in arrival times or delays to relevant teams.
- Provide guests with welcome kits, itineraries, contact information, or any other necessary documents.
- Handle guest questions, complaints, or special requests promptly and professionally.
- Maintain accurate arrival records and report daily activity to the operations team.
- Coordinate with hotel partners and internal departments regarding guest arrivals and any issues encountered.
- Assist with lost luggage procedures, flight delays, or emergency situations calmly and efficiently.
Qualifications and Skills
- A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
- Proficiency in German or Spanish language is an added advantage
- At least 2 years experience in the travel industry in a similar position
- Strong communication and client management skills.
- Ability to multitask and handle multiple client requests efficiently.
- Detail-oriented and able to meet deadlines.
- Ability to work flexible hours when necessary
Meet and greet clients upon arrival at the airport with clear signage. Confirm guest identities and verify their booking and transfer details. Assist guests with immigration formalities (if necessary), baggage collection, and customs clearance. Liaise with drivers and transport providers to ensure timely and efficient transfers to hotels or designated destinations. Communicate any changes in arrival times or delays to relevant teams. Provide guests with welcome kits, itineraries, contact information, or any other necessary documents. Handle guest questions, complaints, or special requests promptly and professionally. Maintain accurate arrival records and report daily activity to the operations team. Coordinate with hotel partners and internal departments regarding guest arrivals and any issues encountered. Assist with lost luggage procedures, flight delays, or emergency situations calmly and efficiently.
A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality. Proficiency in German or Spanish language is an added advantage At least 2 years experience in the travel industry in a similar position Strong communication and client management skills. Ability to multitask and handle multiple client requests efficiently. Detail-oriented and able to meet deadlines. Ability to work flexible hours when necessary
JOB-683e99e9d98d0
Vacancy title:
Airport Representative
[Type: FULL_TIME, Industry: , Category: Entertainment & Travel]
Jobs at:
Africa Safari Trips
Deadline of this Job:
Friday, June 6 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Tuesday, June 3 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Airport Representative at Africa Safari Trips
Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda).
Key Responsibilities
- Meet and greet clients upon arrival at the airport with clear signage.
- Confirm guest identities and verify their booking and transfer details.
- Assist guests with immigration formalities (if necessary), baggage collection, and customs clearance.
- Liaise with drivers and transport providers to ensure timely and efficient transfers to hotels or designated destinations.
- Communicate any changes in arrival times or delays to relevant teams.
- Provide guests with welcome kits, itineraries, contact information, or any other necessary documents.
- Handle guest questions, complaints, or special requests promptly and professionally.
- Maintain accurate arrival records and report daily activity to the operations team.
- Coordinate with hotel partners and internal departments regarding guest arrivals and any issues encountered.
- Assist with lost luggage procedures, flight delays, or emergency situations calmly and efficiently.
Qualifications and Skills
- A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
- Proficiency in German or Spanish language is an added advantage
- At least 2 years experience in the travel industry in a similar position
- Strong communication and client management skills.
- Ability to multitask and handle multiple client requests efficiently.
- Detail-oriented and able to meet deadlines.
- Ability to work flexible hours when necessary
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and Qualified? Click Here to Apply
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