Application Specialist – Medical Systems
2025-06-11T16:11:51+00:00
Liberty Life
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8068/logo/liberty.jpeg
https://www.liberty.co.ke/
FULL_TIME
Kenya
Nairobi
00100
Kenya
Insurance
Healthcare
2025-06-20T17:00:00+00:00
Kenya
8
Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote…
Application Specialist – Medical Systems
Job Summary
Job search
The role is responsible for the technical support and lifecycle management of business systems, ensuring alignment with Liberty’s ICT strategy. This includes contributing to system architecture design, configuration, integration, and optimization, as well as supporting testing, deployment, and maintenance activities. The role plays a key part in ensuring system reliability, scalability, and performance to meet evolving business requirements.
Key Responsibilities
- Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes, and Procedures with respect to systems support and IT Service Management.
- Managing and supporting business systems including solutions enhancement and support issues related to the business units.
- Managing integrations across various platforms with the core systems: Including but not limited to data analytics platforms, financial systems, and communication systems (SMS and Email).
- Identify and execute ICT-based solutions for enhancing efficiencies across different processes.
- Escalate any major risks that relate to either an individual process or the entire portfolio to the Manager, IT Applications.
- Ensure that all service level agreements (SLAs) for applications support services across the organization are delivered according to specifications.
- Provide first line and second line support and maintenance services for all enterprise systems. Proactive monitoring of various systems for performance, availability, and other critical parameters
- Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters Ensure that enterprise systems are adequately sized to meet SLAs with the business
- Define and monitor data and application availability for the enterprise system
- Document and update processes and procedures in use for the enterprise system
- Adequate communication to stakeholders on the state of any tickets assigned
- Test new system functionality before deployment into production environments
- Approval of acceptance tests.
Experience
- At least 3 years of experience in a busy system environment, software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
- Demonstrable track record in system analysis, relational database design skills, and IT Support Operations functions.
- Highly analytical problem-solving with the ability to apply original and innovative thinking.
- Experience in supporting a Core Medical Insurance System.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science and any relevant field.
- Knowledge in system analysis, software development, relational database design skills and IT Support functions.
Competencies
- Drive continuous improvement of IT support processes in line with ITIL, ensuring governance practices support audit readiness and regulatory compliance.
- Oversee incident management processes by coordinating the resolution of service incidents and facilitating the development and implementation of effective workarounds for problem-related escalations.
- Ensure adherence to SLAs, root cause analysis practices, and knowledge base documentation to support ongoing service improvement. Coordinate with relevant teams to maintain service continuity and minimize business disruption.
- Proactively escalate and manage recurring or complex system issues by engaging with third-party support vendors to ensure timely resolution of faults and bugs affecting business systems.
- Good understanding of the BFSI Industry (Banking, Financial Services, and Insurance) and how Information Technology contributes to the success of financial institutions.
- Highly analytical in problem solving with the ability to apply original and innovative thinking.
- Sound knowledge of Information technology and related supporting architectures.
- ITIL Service Level Management certification is an added advantage.
- Knowledge in Oracle and/or Ms SQL Databases and related products, Agile tools, Microsoft Office productivity suite of applications.
Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes, and Procedures with respect to systems support and IT Service Management. Managing and supporting business systems including solutions enhancement and support issues related to the business units. Managing integrations across various platforms with the core systems: Including but not limited to data analytics platforms, financial systems, and communication systems (SMS and Email). Identify and execute ICT-based solutions for enhancing efficiencies across different processes. Escalate any major risks that relate to either an individual process or the entire portfolio to the Manager, IT Applications. Ensure that all service level agreements (SLAs) for applications support services across the organization are delivered according to specifications. Provide first line and second line support and maintenance services for all enterprise systems. Proactive monitoring of various systems for performance, availability, and other critical parameters Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters Ensure that enterprise systems are adequately sized to meet SLAs with the business Define and monitor data and application availability for the enterprise system Document and update processes and procedures in use for the enterprise system Adequate communication to stakeholders on the state of any tickets assigned Test new system functionality before deployment into production environments Approval of acceptance tests.
Drive continuous improvement of IT support processes in line with ITIL, ensuring governance practices support audit readiness and regulatory compliance. Oversee incident management processes by coordinating the resolution of service incidents and facilitating the development and implementation of effective workarounds for problem-related escalations. Ensure adherence to SLAs, root cause analysis practices, and knowledge base documentation to support ongoing service improvement. Coordinate with relevant teams to maintain service continuity and minimize business disruption. Proactively escalate and manage recurring or complex system issues by engaging with third-party support vendors to ensure timely resolution of faults and bugs affecting business systems. Good understanding of the BFSI Industry (Banking, Financial Services, and Insurance) and how Information Technology contributes to the success of financial institutions. Highly analytical in problem solving with the ability to apply original and innovative thinking. Sound knowledge of Information technology and related supporting architectures. ITIL Service Level Management certification is an added advantage. Knowledge in Oracle and/or Ms SQL Databases and related products, Agile tools, Microsoft Office productivity suite of applications.
At least 3 years of experience in a busy system environment, software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems. Demonstrable track record in system analysis, relational database design skills, and IT Support Operations functions. Highly analytical problem-solving with the ability to apply original and innovative thinking. Experience in supporting a Core Medical Insurance System
JOB-6849aac796aa8
Vacancy title:
Application Specialist – Medical Systems
[Type: FULL_TIME, Industry: Insurance, Category: Healthcare]
Jobs at:
Liberty Life
Deadline of this Job:
Friday, June 20 2025
Duty Station:
Kenya | Nairobi | Kenya
Summary
Date Posted: Wednesday, June 11 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote…
Application Specialist – Medical Systems
Job Summary
Job search
The role is responsible for the technical support and lifecycle management of business systems, ensuring alignment with Liberty’s ICT strategy. This includes contributing to system architecture design, configuration, integration, and optimization, as well as supporting testing, deployment, and maintenance activities. The role plays a key part in ensuring system reliability, scalability, and performance to meet evolving business requirements.
Key Responsibilities
- Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes, and Procedures with respect to systems support and IT Service Management.
- Managing and supporting business systems including solutions enhancement and support issues related to the business units.
- Managing integrations across various platforms with the core systems: Including but not limited to data analytics platforms, financial systems, and communication systems (SMS and Email).
- Identify and execute ICT-based solutions for enhancing efficiencies across different processes.
- Escalate any major risks that relate to either an individual process or the entire portfolio to the Manager, IT Applications.
- Ensure that all service level agreements (SLAs) for applications support services across the organization are delivered according to specifications.
- Provide first line and second line support and maintenance services for all enterprise systems. Proactive monitoring of various systems for performance, availability, and other critical parameters
- Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters Ensure that enterprise systems are adequately sized to meet SLAs with the business
- Define and monitor data and application availability for the enterprise system
- Document and update processes and procedures in use for the enterprise system
- Adequate communication to stakeholders on the state of any tickets assigned
- Test new system functionality before deployment into production environments
- Approval of acceptance tests.
Experience
- At least 3 years of experience in a busy system environment, software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
- Demonstrable track record in system analysis, relational database design skills, and IT Support Operations functions.
- Highly analytical problem-solving with the ability to apply original and innovative thinking.
- Experience in supporting a Core Medical Insurance System.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science and any relevant field.
- Knowledge in system analysis, software development, relational database design skills and IT Support functions.
Competencies
- Drive continuous improvement of IT support processes in line with ITIL, ensuring governance practices support audit readiness and regulatory compliance.
- Oversee incident management processes by coordinating the resolution of service incidents and facilitating the development and implementation of effective workarounds for problem-related escalations.
- Ensure adherence to SLAs, root cause analysis practices, and knowledge base documentation to support ongoing service improvement. Coordinate with relevant teams to maintain service continuity and minimize business disruption.
- Proactively escalate and manage recurring or complex system issues by engaging with third-party support vendors to ensure timely resolution of faults and bugs affecting business systems.
- Good understanding of the BFSI Industry (Banking, Financial Services, and Insurance) and how Information Technology contributes to the success of financial institutions.
- Highly analytical in problem solving with the ability to apply original and innovative thinking.
- Sound knowledge of Information technology and related supporting architectures.
- ITIL Service Level Management certification is an added advantage.
- Knowledge in Oracle and/or Ms SQL Databases and related products, Agile tools, Microsoft Office productivity suite of applications.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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