Job descriptions & requirements

Accounting Functions (60%)

Petty Cash Management

Reconcile B2C and C2B M-Pesa transactions daily; resolve discrepancies within 24 hours

Support loan disbursements via M-Pesa; verify documentation completeness

Record daily collections from credit officers; update core banking system

Prepare daily position reports, weekly portfolio reports, and monthly CBK returns

Receptionist Functions (40%)

Greet all visitors; explain Tundar products; direct to appropriate officer

Manage credit officer diaries; coordinate cooperative meetings

Answer branch line; handle inquiries; escalate complaints

Receive and file loan applications; maintain customer records

Ensure clean, professional reception area; display marketing materials

Qualifications & Requirements

Education: Diploma in Accounting, Business, or Secretarial Studies; CPA Part I or ongoing

Experience: 1–2 years in accounting, reception, or customer service; microfinance/SACCO exposure preferred

Systems: Proficient in Excel; quick learner for core banking systems

Skills: Numerical accuracy + interpersonal warmth; multitasking under pressure

• Manage all financial transactions, reconciliations, and regulatory reporting
• Serve as the first point of contact for branch visitors
• Ensure 100% cash accuracy
• Deliver exceptional customer service
• Petty Cash Management
• Reconcile B2C and C2B M-Pesa transactions daily; resolve discrepancies within 24 hours
• Support loan disbursements via M-Pesa; verify documentation completeness
• Record daily collections from credit officers; update core banking system
• Prepare daily position reports, weekly portfolio reports, and monthly CBK returns
• Greet all visitors; explain Tundar products; direct to appropriate officer
• Manage credit officer diaries; coordinate cooperative meetings
• Answer branch line; handle inquiries; escalate complaints
• Receive and file loan applications; maintain customer records
• Ensure clean, professional reception area; display marketing materials

• Numerical accuracy
• Interpersonal warmth
• Multitasking under pressure
• Proficient in Excel
• Quick learner for core banking systems

• Diploma in Accounting, Business, or Secretarial Studies
• CPA Part I or ongoing
• 1–2 years in accounting, reception, or customer service
• Microfinance/SACCO exposure preferred