Background

A growing hospitality establishment in Kileleshwa, Nairobi is looking for an Assistant Restaurant Supervisor to support the Supervisor and management team in coordinating daily restaurant operations.

The successful candidate will play a hands-on role in supporting staff, maintaining service standards and ensuring a positive customer experience.

Key Responsibilities

• Assist in supervising restaurant staff during daily operations.
• Support coordination between the service and kitchen teams.
• Ensure customers receive friendly and efficient service.
• Monitor staff attendance, punctuality, grooming and conduct.
• Assist with managing customer complaints and service concerns.
• Support restaurant cleanliness, hygiene and general presentation.
• Help monitor stock levels and report shortages.
• Assist with opening and closing procedures.
• Support implementation of operational procedures and service standards.
• Monitor service flow and help resolve operational challenges.
• Support the Supervisor in assigning duties and coordinating staff.
• Assist in monitoring employee performance and discipline.
• Escalate operational and customer-service issues to the Supervisor.
• Step in for the Supervisor when required.

Candidate Profile

• Have previous experience in a restaurant, hotel, food-service or hospitality environment.
• Have good customer-service and communication skills.
• Be comfortable working in a fast-paced environment.
• Demonstrate leadership potential and the ability to work effectively with a team.
• Be organised, reliable and hands-on.
• Be willing to work shifts, weekends and public holidays where required.
• Have a positive attitude towards customers and colleagues.

• Assist in supervising restaurant staff during daily operations.
• Support coordination between the service and kitchen teams.
• Ensure customers receive friendly and efficient service.
• Monitor staff attendance, punctuality, grooming and conduct.
• Assist with managing customer complaints and service concerns.
• Support restaurant cleanliness, hygiene and general presentation.
• Help monitor stock levels and report shortages.
• Assist with opening and closing procedures.
• Support implementation of operational procedures and service standards.
• Monitor service flow and help resolve operational challenges.
• Support the Supervisor in assigning duties and coordinating staff.
• Assist in monitoring employee performance and discipline.
• Escalate operational and customer-service issues to the Supervisor.
• Step in for the Supervisor when required.

• Good customer-service skills
• Communication skills
• Leadership potential
• Teamwork
• Organization skills
• Reliability
• Hands-on approach

• Previous experience in a restaurant, hotel, food-service or hospitality environment.
• Professional Certificate