Job Summary

The role of the Business Development Officer is promoting and growing the Group Life & Pensions business by providing competitive quotations to clients, generating revenue through diverse distribution channels, new business processing, and providing excellent customer service.

Key Responsibilities

• Generating revenue from new and existing brokers as well as clients.
• Providing and sending competitive quotations to prospects and intermediaries.
• Preparing and writing proposals for submission and tender processing.
• Consulting on the most effective cover for a particular need, while taking a number of factors into account.
• Setting up meetings, preparing and delivering presentations to potential clients.
• Processing of documentation for new business acquisition.
• Developing and maintaining good working relationships with intermediaries, business partners and existing customers.
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
• Delivering good customer service by responding swiftly to queries and concerns from clients.
• Gathering customer service feedback and reporting on intellectual and operational issues raised by clients.
• Handling compliance and servicing meetings as assigned by Managers.
• Providing management with market feedback and intelligence.
• Regularly and accurately updating database of all prospective and closed business in addition to submitting a weekly report of activities to managers.
• Ensuring strict adherence to practices, procedures and policy stipulated in the business development operational manual including the Code of Ethics.
• Maintaining and updating all forms of business contacts.
• Preparing regular management reports.
• Managing intermediaries and other business partners social forums to enhance relationships and reward good performance.
• Managing exhibition stands and corporate sponsorships.
• Providing advice to process improvement and system development initiatives affecting the department and participating in the automation of the business function.
• Identifying broker or emerging customer needs in order to help develop new business opportunities in liaison with business development heads.
• Training of staff (Executive Trainees, & Business Development Assistants), business partners and intermediaries.

Qualifications

• Bachelor’s Degree in a business or social science related field from a reputable university.
• Reasonable progress toward professional qualification(s) in insurance e.g. ACII, FCII or equivalent, would be and added advantage

Experience

• At least four (4) year’s post qualification experience in a Life Assurance and Pensions Business Development function. Must have previous experience in sales and marketing

• Generating revenue from new and existing brokers as well as clients.
• Providing and sending competitive quotations to prospects and intermediaries.
• Preparing and writing proposals for submission and tender processing.
• Consulting on the most effective cover for a particular need, while taking a number of factors into account.
• Setting up meetings, preparing and delivering presentations to potential clients.
• Processing of documentation for new business acquisition.
• Developing and maintaining good working relationships with intermediaries, business partners and existing customers.
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
• Delivering good customer service by responding swiftly to queries and concerns from clients.
• Gathering customer service feedback and reporting on intellectual and operational issues raised by clients.
• Handling compliance and servicing meetings as assigned by Managers.
• Providing management with market feedback and intelligence.
• Regularly and accurately updating database of all prospective and closed business in addition to submitting a weekly report of activities to managers.
• Ensuring strict adherence to practices, procedures and policy stipulated in the business development operational manual including the Code of Ethics.
• Maintaining and updating all forms of business contacts.
• Preparing regular management reports.
• Managing intermediaries and other business partners social forums to enhance relationships and reward good performance.
• Managing exhibition stands and corporate sponsorships.
• Providing advice to process improvement and system development initiatives affecting the department and participating in the automation of the business function.
• Identifying broker or emerging customer needs in order to help develop new business opportunities in liaison with business development heads.
• Training of staff (Executive Trainees, & Business Development Assistants), business partners and intermediaries.

• Sales and marketing
• Business development
• Customer service
• Relationship management
• Market analysis
• Presentation skills
• Communication skills
• Negotiation skills
• Problem-solving skills
• Time management
• Report writing
• Training

• Bachelor’s Degree in a business or social science related field from a reputable university.
• Reasonable progress toward professional qualification(s) in insurance e.g. ACII, FCII or equivalent, would be and added advantage