Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. 

Job Description

The Branch Manager oversees the overall customer service, business development, operational efficiency, and profitability of the branch by driving asset and liability growth, ensuring high customer satisfaction , and maintaining strict compliance with the internal bank policies and regulatory standards.

Type of Qualification: First Degree

Field of Study:Bachelor's degree in Business, Finance, Economics, Banking, or a related field.

Experience Required

5-7 years

Experience in banking and financial services, including significant exposure to retail banking, customer relationship management, sales, and branch operations.

At least 3 years' experience in a Branch Manager role or a comparable leadership position with accountability for business growth, customer experience, operational excellence, and profitability.

Demonstrated success in driving asset and liability growth, sales performance, portfolio expansion, and revenue generation within a branch or business unit environment.

Proven experience leading and developing high-performing teams, including coaching, performance management, talent development, and employee engagement.

Strong understanding of banking operations, risk management, regulatory compliance, Anti-Money Laundering (AML), and internal control frameworks.

Experience building and managing relationships with retail, SME, and business banking clients, with a strong track record in business development and customer acquisition.

Demonstrated financial acumen, including experience managing branch profitability, budgets, costs, and performance metrics.

Experience in customer-facing banking roles and a strong focus on delivering exceptional customer service will be an added advantage

Behavioural Competencies:

Articulating Information

Challenging Ideas

Following Procedures

Making Decisions

Producing Output

Providing Insights

Technical Competencies:

Application & Submission Verification

Banking Process & Procedures

Client Acceptance & Review

Client Knowledge

Processing

Product Knowledge

• Oversees the overall customer service, business development, operational efficiency, and profitability of the branch by driving asset and liability growth, ensuring high customer satisfaction , and maintaining strict compliance with the internal bank policies and regulatory standards.

• Retail banking
• Customer relationship management
• Sales
• Branch operations
• Leadership
• Coaching
• Performance management
• Talent development
• Employee engagement
• Risk management
• Regulatory compliance
• Anti-Money Laundering (AML)
• Internal control frameworks
• Business development
• Customer acquisition
• Financial acumen
• Budget management
• Customer service

• Bachelor's degree in Business, Finance, Economics, Banking, or a related field.