Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Role Overview

The Business Development & Category Sales Officer will be responsible for strengthening supplier confidence, improving supply visibility, and driving category sales performance through structured supplier, customer, and stakeholder engagement. The role will work closely with suppliers and internal sales teams to ensure availability, customer satisfaction, and sustainable growth within the pharmaceutical business.

Key Duties & Responsibilities

Supplier Engagement

• Conduct weekly, monthly, and quarterly engagements with suppliers to enhance supply confidence and reliability.
• Monitor supply performance and collaborate with suppliers to improve product availability, visibility, and continuity of supply.
• Support initiatives aimed at strengthening long-term supplier partnerships aligned with company sales objectives.

Customer Engagement

• Actively address and resolve customer complaints, ensuring timely feedback and effective solutions.
• Work with internal teams to identify recurring issues and implement corrective actions to improve customer satisfaction and retention.

Stakeholder Engagement

• Collaborate closely with suppliers, internal sales teams, and cross-functional stakeholders to align commercial and supply priorities.
• Support sales teams with product availability insights and market feedback to drive revenue growth.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Sales & Marketing, Supply Chain, or a related field.
• 5–7 years’ experience in the pharmaceutical industry, with a strong background in sales or commercial roles.
• Proven experience working directly with suppliers, distributors, and sales teams in a pharmaceutical environment.

• Conduct weekly, monthly, and quarterly engagements with suppliers to enhance supply confidence and reliability.
• Monitor supply performance and collaborate with suppliers to improve product availability, visibility, and continuity of supply.
• Support initiatives aimed at strengthening long-term supplier partnerships aligned with company sales objectives.
• Actively address and resolve customer complaints, ensuring timely feedback and effective solutions.
• Work with internal teams to identify recurring issues and implement corrective actions to improve customer satisfaction and retention.
• Collaborate closely with suppliers, internal sales teams, and cross-functional stakeholders to align commercial and supply priorities.
• Support sales teams with product availability insights and market feedback to drive revenue growth.

• Bachelor’s degree in Business Administration, Sales & Marketing, Supply Chain, or a related field.
• 5–7 years’ experience in the pharmaceutical industry, with a strong background in sales or commercial roles.
• Proven experience working directly with suppliers, distributors, and sales teams in a pharmaceutical environment.