In its pilot phase in 2001, CDTD was known as Domestic Support Services, and initially served 5 girls from Kibera. Sensitive to the needs of Kenyan women, Ms. Murogo soon expanded her program and officially registered the Centre as an NGO in 2003. Since its registration, she has adopted numerous programs in order to best assist the disadvantaged. While the Domestic Workers program remains the focal point of the program, CDTD now houses a Literacy Program, Continued Education Program, Rescue and Rehabilitation Program, and Refugee Rehabilitation Program. In total, CDTD’s size has multiplied 600 times since its birth in 2001.More than 10,000 individuals have been transformed through CDTD's work. Today the organization operates as a fully fledged NGO that addresses the welfare of domestic workers; both children and adults

Responsibilities or duties

The intern will support the management of the National Shelters Network call centre by handling inquiries, coordinating referrals, maintaining databases and supporting communication with shelters and partners.

Qualifications or requirements

• Diploma or Bachelor's degree in Social Work, Psychology, Gender Studies, Community Development, Counselling or related field.
• Strong communication and interpersonal skills.
• Computer proficiency including Microsoft Office.
• Fluency in English and Kiswahili.
• Interest in women's rights and GBV programming.
• A resident of Ongata Rongai or nearby locality.

What You Will Gain

• Practical experience managing a national support call centre.
• Exposure to referral coordination and survivor-centred programming.
• Mentorship from experienced professionals.
• Certificate of service upon successful completion.

• Receive and respond to calls, emails and online inquiries professionally and confidentially.
• Coordinate referrals to shelters and service providers.
• Maintain an updated directory of shelters, police stations, GBV recovery centres, hospitals, social workers and legal aid providers.
• Maintain call logs, referral records and databases.
• Support mapping and verification of shelter information.
• Escalate high-risk cases in line with safeguarding procedures.
• Prepare weekly and monthly reports.
• Support awareness and outreach initiatives.
• Maintain confidentiality and comply with safeguarding policies.
• Undertake other duties assigned.

• Strong communication and interpersonal skills.
• Computer proficiency including Microsoft Office.
• Fluency in English and Kiswahili.
• Interest in women's rights and GBV programming.

• Diploma or Bachelor's degree in Social Work, Psychology, Gender Studies, Community Development, Counselling or related field.
• A resident of Ongata Rongai or nearby locality.