Background

Our client is seeking a driven Collection Agent to engage customers, negotiate payment solutions, and support effective debt recovery in a professional call-centre environment.

What You’ll Be Doing:

• Making outbound calls to customers with overdue accounts
• Negotiating realistic payment plans and accurately updating customer records
• Consistently meeting daily, weekly, and monthly collection targets
• Handling disputes professionally while maintaining data accuracy
• Recommending accounts for further action and participating in ongoing training

What We’re Looking For:

• Strong communication and negotiation skills
• Ability to handle difficult conversations calmly and professionally
• Computer literacy (collections systems knowledge is an added advantage)
• High integrity, reliability, and ability to work under pressure
• Minimum High School certificate
• Call centre or customer service experience is an added advantage

Why Join?

• Structured call-centre environment with clear targets
• Opportunity to build a long-term career in collections and customer engagement
• Continuous learning, coaching, and performance-based growth

If you’re self-motivated, target-driven, and ready to grow, we’d love to hear from you.

Send your CV to:

• info@talentaris.co.ke
• CC: talentarishr@gmail.com

• Making outbound calls to customers with overdue accounts
• Negotiating realistic payment plans and accurately updating customer records
• Consistently meeting daily, weekly, and monthly collection targets
• Handling disputes professionally while maintaining data accuracy
• Recommending accounts for further action and participating in ongoing training

• Strong communication and negotiation skills
• Ability to handle difficult conversations calmly and professionally
• Computer literacy
• High integrity, reliability, and ability to work under pressure

• Minimum High School certificate
• Call centre or customer service experience is an added advantage