Customer Service Assistant
2025-05-12T11:59:45+00:00
Emerge Egress Consulting
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https://emergeegressconsulting.com/
FULL_TIME
Kiambu
Kiambu
00100
Kenya
Consulting
Customer Service
2025-05-19T17:00:00+00:00
Kenya
8
Role Objective
Our client in Hospitality sector is seeking to hire 2 competent customer service assistants who will be responsible for enquiries, assist clients on behalf of the company.
Core Duties and Responsibilities
- Welcome visitors and direct them appropriately to respective offices.
- Conduct product demonstrations to potential clients.
- Handle administrative tasks as required.
- Processing orders and transactions.
- Handle all calls and forwarding phone calls as appropriate.
- In charge of email correspondence and other social media correspondences as required.
- Maintain a clean, positive, and welcoming office environment.
- Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
- Assist in managing daily transport bookings in consultation with office drivers.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Any other duties assigned from time to time.
Job Specifications and Qualifications
- Diploma in Business Administration, Communication, or elated field
- At least 2 years’ relevant work experience.
- Proficiency in MS Office Suite & CRM tools.
Key Competencies
- Good communication skills (written and verbal).
- High Phone skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational skills
- Business Etiquette skills
Welcome visitors and direct them appropriately to respective offices. Conduct product demonstrations to potential clients. Handle administrative tasks as required. Processing orders and transactions. Handle all calls and forwarding phone calls as appropriate. In charge of email correspondence and other social media correspondences as required. Maintain a clean, positive, and welcoming office environment. Manage office inventory such as stationery, equipment, and furniture, including timely requisition. Assist in managing daily transport bookings in consultation with office drivers. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Any other duties assigned from time to time.
Good communication skills (written and verbal). High Phone skills Ability to multitask and prioritize tasks in a fast-paced environment Strong organizational skills Business Etiquette skills
Diploma in Business Administration, Communication, or elated field At least 2 years’ relevant work experience. Proficiency in MS Office Suite & CRM tools.
JOB-6821e2b101c44
Vacancy title:
Customer Service Assistant
[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]
Jobs at:
Emerge Egress Consulting
Deadline of this Job:
Monday, May 19 2025
Duty Station:
Kiambu | Kiambu | Kenya
Summary
Date Posted: Monday, May 12 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Role Objective
Our client in Hospitality sector is seeking to hire 2 competent customer service assistants who will be responsible for enquiries, assist clients on behalf of the company.
Core Duties and Responsibilities
- Welcome visitors and direct them appropriately to respective offices.
- Conduct product demonstrations to potential clients.
- Handle administrative tasks as required.
- Processing orders and transactions.
- Handle all calls and forwarding phone calls as appropriate.
- In charge of email correspondence and other social media correspondences as required.
- Maintain a clean, positive, and welcoming office environment.
- Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
- Assist in managing daily transport bookings in consultation with office drivers.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Any other duties assigned from time to time.
Job Specifications and Qualifications
- Diploma in Business Administration, Communication, or elated field
- At least 2 years’ relevant work experience.
- Proficiency in MS Office Suite & CRM tools.
Key Competencies
- Good communication skills (written and verbal).
- High Phone skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational skills
- Business Etiquette skills
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
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