Customer Service Assistants - Thika at Mount Kenya University

Vacancy title:
Customer Service Assistants - Thika

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service]

Jobs at:
Mount Kenya University

Deadline of this Job:
Friday, June 13 2025

Duty Station:
Thika | Kiambu | Kenya

Summary
Date Posted: Tuesday, June 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:
Customer Service Assistants - Thika at Mount Kenya University
\Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society’s progressive good. The university has adopted several international best practices in its core functions, which has enabled its students 

Qualification

Education, Skills and Experience

Must have:

• Bachelor’s degree in Communication/Marketing/Public relations or in any other related area of specialization
• One (1) year experience in a customer support role
• Must be Computer Literate.;

OR

• Higher National Diploma in Communication/Marketing/Public relations or in any other related area of specialization
• 2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.
• Previous experience in a customer support role
• Must be Computer Literate.;

Key responsibilities also include

Reporting to: Director Student Recruitment, Admissions & Registration & Director Nakuru Campus

Duties and responsibilities:

• Receiving and handling of all walk-in inquiries, assisting and directing the clients accordingly.
• Assisting and giving feedback to clients on the inquiries made.
• Receiving of all internal and external calls and subsequently giving feedback on issues brought to the Customer Care desk.
• Responding to social media inquiries.
• Following up on non-reported walk-in clients and applicants to ensure they report and giving feedback reports on the same.
• Participating in field recruitment activities.
• Generating and preparing of daily, weekly and monthly reports.
• Assisting during the admission of new students by opening of files for the new students.
• Carry out any other duties as may be assigned by the section or departmental head

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click Here to Apply

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