Customer Service Representative (8) job at Zaradise Suites hotel Mombasa
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Customer Service Representative (8)
2025-10-20T10:47:15+00:00
Zaradise Suites hotel
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_9255/logo/zaradise%20hotel.jpg
FULL_TIME
 
Nairobi
Mombasa
00100
Kenya
Hospitality, and Tourism
Restaurant & Hospitality
KES
 
MONTH
2025-10-31T17:00:00+00:00
 
Kenya
8

This role ensures that guests at Zaradise Hotel enjoy an exceptional experience by handling feedback, offering personalized support, and resolving complaints with empathy and professionalism.

Nairobi, Nakuru, Mombasa and Kisumu (Internship available)

Handle guest queries, complaints, and feedback Follow up with guests to ensure satisfaction Coordinate with departments to meet guest needs Document and report recurring issues to management Promote services and upsell amenities when appropriate
Excellent verbal and written communication Friendly, patient, and professional demeanor Strong problem-solving and multitasking ability Experience in a hotel or hospitality setting is a plus
KCSE Certificate; additional training in customer service preferred Customer Service Skills Certificate Bachelor's degree in related field
bachelor degree
12
JOB-68f61333d9c84

Vacancy title:
Customer Service Representative (8)

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
Zaradise Suites hotel

Deadline of this Job:
Friday, October 31 2025

Duty Station:
Nairobi | Mombasa | Kenya

Summary
Date Posted: Monday, October 20 2025, Base Salary: Not Disclosed

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JOB DETAILS:

This role ensures that guests at Zaradise Hotel enjoy an exceptional experience by handling feedback, offering personalized support, and resolving complaints with empathy and professionalism.

Nairobi, Nakuru, Mombasa and Kisumu (Internship available)

 

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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Job Info
Job Category: Internships/ Trainee jobs in Kenya
Job Type: Full-time
Deadline of this Job: Friday, October 31 2025
Duty Station: Mombasa | Nairobi | Kenya
Posted: 20-10-2025
No of Jobs: 8
Start Publishing: 20-10-2025
Stop Publishing (Put date of 2030): 20-10-2099
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