Vacancy title:
Customer Service Representative

[Type: FULL_TIME, Industry: Telecommunications, Category: Customer Service]

Jobs at:
Teleperformance

Deadline of this Job:
Wednesday, May 14 2025

Duty Station:
Mombasa | Mombasa | Kenya

Summary
Date Posted: Monday, May 5 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Description

Responsibilities

• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries via phone and through emails and chats.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems.

Requirements

• Minimum of 1 year experience in Customer Service
• Degree/Diploma in any related field
• C1 English and excellent grammar skills
• Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
• Great people skills
• A sales-oriented approach
• Proactive personality and self-motivator
• Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Should be flexible to work in shifts both day and night

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure

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