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Vacancy title:
Debt Collection Agent
[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service, Sales & Retail, Business Operations]
Jobs at:
Mbuli Holdings Limited
Deadline of this Job:
Saturday, September 12 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, September 9 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Mbuli Holdings Ltd boasts of highly qualified and experienced personnel in the field of credit management and thrives in engaging strategies that suit and adapt to the changing environment. When you do business with us, you are dealing with a company that puts your interest first.
Responsibilities or duties
We are seeking a resilient and persuasive Debt Collection Agent to recover outstanding debts by contacting debtors via outbound calls, emails, and letters, negotiating repayment plans and settlements while strictly adhering to the FDCPA and all applicable regulations.
Daily responsibilities include skip tracing to locate hard-to-find debtors, verifying financial status, and accurately documenting every interaction in the collection system, all while consistently meeting aggressive quotas for call volume and recovery amounts.
Qualifications or requirements
The ideal candidate holds a high school diploma (associate’s preferred), has at least six months of experience in collections, sales, or customer service, and possesses strong negotiation skills, active listening, and thick skin for a high-stress, rejection-heavy environment.
Experience needed
at least six months of experience in collections, sales, or customer service
This role offers an hourly base plus a commission/bonus structure for top performers.
Work Hours: 8
Experience in Months: 6
Level of Education: associate degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested and qualified candidates should forward their CV using the position as subject
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