Vacancy title:
Digital Consultant

[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT, Consultancy, Media / Advertising / Branding, Social Services & Nonprofit]

Jobs at:
World Vision Kenya

Deadline of this Job:
Sunday, March 22 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Saturday, March 7 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background information about the job or company

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.

Objective of this consultancy

The overall objective of this consultancy is to design, implement, and operationalize an end-to-end digital Community Feedback Mechanism (CFM)—also referred to as the Beneficiary Feedback System (BFS)—that strengthens accountability, responsiveness, transparency, and community trust, in alignment with the WVK Digital Transformation Blueprint FY 2026–2030. The system will incorporate an Early Feedback Mechanism (EFM) module to enable the timely capture, analysis, and resolution of emerging issues before they escalate into formal complaints.

Qualifications or requirements

Required Qualifications and Experience

• The consultant should have:
• Proven experience designing and implementing digital beneficiary feedback or accountability systems.
• Strong background in Information Communication & Technology for Development (ICT4D), CRM workflows, or case management systems within NGOs or humanitarian settings.
• Demonstrated understanding of safeguarding, confidentiality, and accountability to affected populations.
• Hands‑on experience with SMS, automation, dashboards, and reporting tools.
• Ability to deliver high-quality outputs within tight timelines.

Academic Qualifications

• The consultant should possess:
• A minimum of a Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Science, ICT4D, or a related field.
• A Master’s degree in a relevant discipline will be an added advantage.

Experience needed

Professional Experience

• The consultant should demonstrate:
• At least 7–10 years of professional experience in digital systems design, ICT4D, CRM platforms, or case management systems.
• Proven experience designing and deploying digital beneficiary feedback, complaints handling, or accountability systems within NGOs, humanitarian, or development contexts.
• Hands-on experience with SMS/USSD platforms, workflow automation, dashboards, reporting, and integrations.
• Demonstrated experience working with safeguarding, accountability to affected populations (AAP), and data protection frameworks.
• Experience working in complex, multi-stakeholder environments, preferably within East Africa or similar contexts.

Work Hours: 8

Experience in Months: 72

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to World Vision Kenya on worldvision.wd1.myworkdayjobs.com to apply

Click Here to Apply Now

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